Just for transparency, I don't work on that product line specifically but I do work at AVPro Edge as a product engineer and oversee managing our control system driver development partners.
I can't talk about the rest of the systems, but I wanted to update that our module update last week now has working bi-directional RS232 feedback from devices.
Overall the system is pretty reliable, and we pride ourselves in our ability to support your installation with our tech support team. If you're having issues with drivers or features you need we are here to help make sure you have working solutions.
MXNet Crestron module (with example program) available on our knowledge base here: