Thanks for the tips, I've been looking at other BNE, yabe reports fine with Coolinkbridge ID64 with firmware 0.3.4 but nothing with new devices we have 3 off with firmware 0.3.8, just noticed this difference.
It another hassle not needed with a new home and 3 HVAC system to get into Crestron Home.
Looking for better solutions going forward.
Mark G