Hello, Im losing my mind here.
We have 72 devices working in a alexa-creston integrated enviroment. During logic tests the devices suddenly stopped working.
After a lot of chase-tail we found a room name parameter without ", but even after correcting that, control system wont go on. We tried to re-register on??and we get to greens and one red, where Control System Connection is "not connected".
After a while I checked the error log to find this:
123. Error: splusmanagerapp.exe [App 1] # 2022-03-31 21:03:50 # 3/31/2022 9:03:50 PM ConnectionManager.Connect: Exception occurred during connection. Exception:System.Exception: Websocket client connect: Exception Thrown = (NullReferenceException)
at Crestron.SimplSharp.CrestronWebSocketClient.WebSocketClient.C124. Error: splusmanagerapp.exe [App 1] # 2022-03-31 21:03:51 # onnect()
at Crestron.RemoteService.SessionManager.ConnectionManager.Connect()
at Crestron.RemoteService.SessionManager.ConnectionManager.Send(Byte[] messagebytes)
at Crestron.RemoteService.SessionManager.SessionManager.Send(Byte[] message)
125. Error: splusmanagerapp.exe [App 1] # 2022-03-31 21:03:51 # at Crestron.RemoteService.MessageManagement.MessageManager.GenerateRequest(String requestedAction, Dictionary`2 parameters, ResponseCallback callback, Int64 transactionID)
at Crestron.RemoteService.SessionManager.SessionManager.SendRegister(String re126. Error: splusmanagerapp.exe [App 1] # 2022-03-31 21:03:51 # gistrationCode, ResponseCallback callback, Object callbackCustomObject)
at Crestron.RemoteService.SessionManager.SessionManager.SendRegister(String registrationCode)
at Crestron.RemoteServiceSimpl.SessionManagerSimpl.SendRegister(String registrati127. Error: splusmanagerapp.exe [App 1] # 2022-03-31 21:03:51 # onCode)
at CrestronModule_REMOTE_SERVICE_CONNECTION_MANAGER_V2_0_0.CrestronModuleClass_REMOTE_SERVICE_CONNECTION_MANAGER_V2_0_0.REGISTRATIONCODE_OnChange_3(Object __EventInfo__)
at Amib.Threading.Internal.WorkItem.o()
at Amib.Threading.Interna128. Error: splusmanagerapp.exe [App 1] # 2022-03-31 21:03:51 # l.WorkItem.Execute()
at Amib.Threading.SmartThreadPool.e(WorkItem A_0)
at Amib.Threading.SmartThreadPool.p()
This error occurs when we try to delete the registration and re-enter registration code on the adminsite.
All alexa-related logic was reviewed, no extras ' or " on any parameter. We even tried to revert back to code without alexa integration, leaving only the registration module and that didnt have any effect.
The only thing i'm sure is that this null reference exception occurs on re-registering, no matter what. (Even tried to revert back to a full last year backup + voice control).
Also, i'm using version voice control 2.0 and again, we had 72 devices working great with alexa when they all suddenly stopped (probably because of the missing ")
update: I waited a whole night and retried registering now, still same "Registration: registered", "Control System Connection: not registered" problem. But errlog doesn't show anything for this particular try.
Please, if anyone has any advice, I would be forever grateful.
