I get what you are saying, but part of our job is to explain to them that perfect control requires the manufacturer of the device being controlled to provide a way to do what they want.? You could also throw an IR flasher on the TV if that is your only option.? What they want to hear doesn't mean a thing when it is something we cannot provide with the hardware provided.? I also agree with AVMaster...a $100k Crestron system shouldn't be using built in "Smart TV" apps.? It should have a more powerful and suitable device for streaming apps.
Steve McNally