If you've been working with Crestron for more than a few years then you really should know that issues like this are to be expected.? I (and many others) warned a lot of people in this group, Labs, Reddit, and Facebook groups that the Crestron/Sonos "partnership" was barely a partnership at all and to expect issues with the integration.? When was the last time you saw any sort of Crestron "partnership" work out?? Pandora?? Nope, that lasted until they decided to bail on the CEN-TRACK-AUDIONET.? Amazon?? Nope...they got the Alexa integration barely working and then just stopped updating it and never bothered to add more features to it (like AV control).? Apple?? Nope...barely works and they've been promising more functionality for how many years now?? Google? Did they ever get Google Home to work properly with voice?? It was severely broken last time I checked.? Logitech?? Is using their USB web cams a real partnership that helps us in any way?? I can go on and on but I think you get my point.?
Steve McNally