There was a key digital switcher before and i replaced it with the dm-md8x8.
I have video on the displays they are all Samsung TVs but what happens is that the image flickers sometimes and sometimes it goes blank and 3 seconds after it shows up again.
I dont know if the error message is what is causing the problem or is the signal coming from the cable box. Hard to say but i really dont want to have that message displaying on the DM diplay screen.
I have already checked all the conections and everything is fine. I think that i have to authenticate it but i couldnt find it in the DM tools or any instruction on crestron true blue support page.
You said to check the DM supported display resolutions but in the config there are alot of resolutions to pick from unless i try each one of them.
Its gotta be something simple to solve the problem.
On Friday, February 5, 2016, 2:56 PM, 'Michael S. Moran' msmoran@... [Crestron] wrote:
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¡¤??????? Is this a new Error message on a previously working DM System?
¡¤??????? You can do a System Reboot to see if that corrects the issue...I just had an error message on one of my systems and the reboot corrected the No Picture issue.
¡¤??????? Have you attempted to manually "Route" a proven Source to the zones issuing the error message?
¡¤??????? Are the TV Displays On? ?They need to be.? I would normally assume that we are dealing with "known TV Displays" from mainstream suppliers as opposed to made in China by Japanese Prisoners of war.
¡¤??????? Check your HDMI Source & DM socket connections....remove them and then re-insert...could be a simple cable connection issue.? Are the HDMI cables in good shape?
¡¤??????? Check your DM Config as far as the supported Display resolutions for the designated zones.? They can be set individually or can also default to the lowest common display resolution.
¡¤??????? Could be one of the Output Cards? could try swapping a known good one to see if that makes any difference ?
¡¤??????? DM provides the ability to trace each route via the DM Tool
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Just trying to help.
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msm
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From: Crestron@... [mailto:Crestron@...]
Sent: Friday, February 05, 2016 12:18 PM
To: Crestron@...
Subject: [Crestron] DM-MD8x8 Error message
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Hi,
Can anybody help me with DM error with the following message?
HDCP ERRORS
OUTPUT 1 - DM OUTPUT UNAUTHENTICATED
OUTPUT 2 - SAME
OUTPUT 3 - HDMI OUTPUT UNAUTHENTICATED
I cant find these messages in the DM tool. Has anyone ran into this problem?
It also keeps loosing the signals on the displays when watching cable.
Thank you
