开云体育

From my point of view, it seems as though they don't want feedback, it "is what it is", and that's just the way it's going to be. They "know better" than us on what we want and what the client wants so keep a sock in it. If they do want feedback, they only listen to the positive feedback, and ignore the negative, or critical ones it seems.

I watched at Master's class last year, when 200+ certified programmers from around the country (just in one of the several sessions) expressed their deep concerns for the direction they were taking with some of their products and programming environment, as well as pleaded with them (directly to the software development team) for key features that many of us MUST have in order to adopt it... and have not seen anything substantial done about it in the year since then. At least nothing that has made an impact or satisfied our needs. Same with Core3 (SG) and TSW harware.

Even though many inside Crestron see problems and can relate to what is going on, they don't have to deal with it like we do. Crestron isn't in the position where they have to make their stuff work themselves anymore, and it's on us lowly programmers that get stuck between major firmware or feature bugs and a mad client that can't understand the problem. Case in point is the new TSW panels where you just "reboot it everyday, there problem fixed". It seems to me they are setting us programmers and CSP's up for a no win situation where the "GAP" between their marketing promises and the "real world" thing is so wide, the client is left to assume that WE don't know what we're doing or doing it wrong.

I have another theory that the guys on the inside that do see the problems they are having are being made to keep their mouths shut and drink more cool-aid, but that is just a theory, maybe they are just working with that soon-to-be-released version that magically makes all the issues go away.

My final words here, is that with this whole paradigm shift, it SEEMS that they have made too big of change, in the wrong direction, and have dumped too many resources into it that they don't want to admit their mistake...so now they are waist deep in a pile of you-know-what , can't find a graceful way out, and so are trying to convince everyone that they meant to end up in the dung pile on purpose and that everyone else should follow them in, as it's the wave of the future. To save face and get more people to join them in the dung, they're marketing team renamed "dung" to "smart excrement" in hopes of tricking people that it's not "dung". Problem is, once you start working with it, it still smells.

Ok, that last one was a little harsh, but that's what it seems sometimes.