¿ªÔÆÌåÓý

ctrl + shift + ? for shortcuts
© 2025 Groups.io

Re: TSW-750 Issues


Heath Volmer
 

I've never had an issue with rebooting the panels - except for the
graphical instability when first touching objects. It's when they aren't
rebooting that the problems show up.


On Thu, Jun 13, 2013 at 10:38 AM, dingothewop <diacuzzo@...>wrote:

**


I think Heath has hit the solution in the PERIDOCREBOOT_ON command for the
TSW series. I am going to confirm that it has been enabled on a job
tomorrow. The solution sounds logical, however I'm still scared S@$t to
do it on a Friday. Thankfully I have an understanding Wife. It's sad to
live in fear of my iPhone ringing.


Dino
Lips Electronics

--- In Crestron@..., "cyberbri24" <cyberbri24@...> wrote:

In proccess of getting an update to fix the feedback issue (core3
controls 1.13.21.01) but now I was told there is a memory issue because I
may have used an older version of VTP to convert from another panel about 6
weeks ago. Not sure I am liking this panel. The conversion process didn't
really do what I was hoping. The join's all converted but not the look and
feel of the core 2 project. I ended up fixing every single button and every
single page and all the layers of subs on each page. It was actually pretty
nerve racking. Just to think that I might have to start over from scratch
and rebuild this panel is starting to turn my hair grey. Oh well.

Cyberbri

--- In Crestron@..., "Jason Santlofer" <jason@> wrote:

I think everyone needs to tell Crestron the very same thing. It is not
ok
to have dealers running around constantly because the product was put
out
before it should have been. 6 firmwares 12 tech calls and 90 Hours
later
(unbillable) I think I might now actually have a stable functional
system.
Now who is going to pay me for my time? Sure as hell not the customer.







From: Crestron@... [mailto:Crestron@...] On
Behalf
Of dingothewop
Sent: Wednesday, June 12, 2013 11:54 AM
To: Crestron@...
Subject: [Crestron] Re: TSW-750 Issues





I'm having the same issues, as well as the same fears as you are
Heath. I'm
wondering if's an issue with he network switch the TSW's are connected
to. I
AM using the CEN-SWPOE24 and I have a sneaking suspicion that the POE
is not
very reliable. The SWPOE24 also has the reboot at "x" time function
but I
have found that when I have network wierdness, a soft reboot does not
work,
a power cycle is the only remedy. I am curious to see what other
network
switches others are using.

And Heath, your a major player in the Crestron world, maybe you could
explain to them that as programmers we cant run back to a job and do
firmware updates every 2 months, that seems to be the frequency in
which the
TSW "inprovements" are coming.

Dino
Lips Electronics

--- In Crestron@... <mailto:Crestron%40yahoogroups.com> ,
Heath
Volmer <hvolmer@> wrote:

"Periodicreboot on" turns on the every-day reboot cycle. It should
then
reboot every day at 2am. You only run the command once, on the TSW.

I haven't had the feedback problems since, but there is a noticeable
"start up lag" and unpredictability that happens the first time someone
tries to access something each day, as the various objects get going.
On the
panels that I have not set to reboot, I've noticed some other odd
behaviors
- most notably buttons going off like fireworks - so I have concluded
that
rebooting is the best thing to do for now.

(I'm a firm believer that this stuff is never going to work reliably
like
it did when a slow Cresnet thing was the go-to. We better be building
this
into our pricing and service plans - and our clients' expectations. I
hope
to heaven that I'm wrong.)

Heath Volmer
Digital Domain Systems
Littleton, CO

Sent from my iTypo 4

On Jun 11, 2013, at 12:24 PM, "cyberbri24" <cyberbri24@> wrote:

On the phone now (on hold) with TB. I'm using the TSW-750 with a
DMPS-300-C and having the damm button FB issue. Still trying to find
out the
winning combination on what is causing it or how to get it to stop
doing
this. Is this command below supposed to be only sent to the panel and
at
night when the user is not staring at it? My button FB is for a list of
sources and it is really bubgging the hell out of me that I am wasting
all
day on what other people are saying is a known issue. Ugh! I can see in
toolbox that my FB is high but the panel obviously is showing either
wrong
or no FB.

Thanks,
Cyberbri

I suspect that you'll find that they are still on line, and
transmitting
presses, but have stopped responding to feedback. If not, you've
got a
different problem than what many of us have been up against. I've
been
dealing
with this for a while and the band-aid solution for now is to use
the
PERIODICREBOOT ON command to keep the things fresh every day. If
someone
needs
multiple reboots per day, you may need to devise logic to console
and
issue
reboot commands multiple times.

We've been through the "channels", all the way. No more channels
to go
through.
They know that something is wrong. I had almost lost faith in my
own
ability to
finish ;-).

Heath


[Non-text portions of this message have been removed]




[Non-text portions of this message have been removed]



--
Heath Volmer
Digital Domain Systems
Littleton, CO


[Non-text portions of this message have been removed]

Join [email protected] to automatically receive all group messages.