I think everyone needs to tell Crestron the very same thing. It is not ok
to have dealers running around constantly because the product was put out
before it should have been. 6 firmwares 12 tech calls and 90 Hours later
(unbillable) I think I might now actually have a stable functional system.
Now who is going to pay me for my time? Sure as hell not the customer.
From: Crestron@... [mailto:Crestron@...] On Behalf
Of dingothewop
Sent: Wednesday, June 12, 2013 11:54 AM
To: Crestron@...
Subject: [Crestron] Re: TSW-750 Issues
I'm having the same issues, as well as the same fears as you are Heath. I'm
wondering if's an issue with he network switch the TSW's are connected to. I
AM using the CEN-SWPOE24 and I have a sneaking suspicion that the POE is not
very reliable. The SWPOE24 also has the reboot at "x" time function but I
have found that when I have network wierdness, a soft reboot does not work,
a power cycle is the only remedy. I am curious to see what other network
switches others are using.
And Heath, your a major player in the Crestron world, maybe you could
explain to them that as programmers we cant run back to a job and do
firmware updates every 2 months, that seems to be the frequency in which the
TSW "inprovements" are coming.
Dino
Lips Electronics
--- In Crestron@... <mailto:Crestron%40yahoogroups.com> , Heath
Volmer <hvolmer@...> wrote:
"Periodicreboot on" turns on the every-day reboot cycle. It should then
reboot every day at 2am. You only run the command once, on the TSW.
I haven't had the feedback problems since, but there is a noticeable
"start up lag" and unpredictability that happens the first time someone
tries to access something each day, as the various objects get going. On the
panels that I have not set to reboot, I've noticed some other odd behaviors
- most notably buttons going off like fireworks - so I have concluded that
rebooting is the best thing to do for now.
(I'm a firm believer that this stuff is never going to work reliably like
it did when a slow Cresnet thing was the go-to. We better be building this
into our pricing and service plans - and our clients' expectations. I hope
to heaven that I'm wrong.)
Heath Volmer
Digital Domain Systems
Littleton, CO
Sent from my iTypo 4
On Jun 11, 2013, at 12:24 PM, "cyberbri24" <cyberbri24@...> wrote:
On the phone now (on hold) with TB. I'm using the TSW-750 with a
DMPS-300-C and having the damm button FB issue. Still trying to find out the
winning combination on what is causing it or how to get it to stop doing
this. Is this command below supposed to be only sent to the panel and at
night when the user is not staring at it? My button FB is for a list of
sources and it is really bubgging the hell out of me that I am wasting all
day on what other people are saying is a known issue. Ugh! I can see in
toolbox that my FB is high but the panel obviously is showing either wrong
or no FB.
Thanks,
Cyberbri
I suspect that you'll find that they are still on line, and transmitting
presses, but have stopped responding to feedback. If not, you've got a
different problem than what many of us have been up against. I've been
dealing
with this for a while and the band-aid solution for now is to use the
PERIODICREBOOT ON command to keep the things fresh every day. If someone
needs
multiple reboots per day, you may need to devise logic to console and
issue
reboot commands multiple times.
We've been through the "channels", all the way. No more channels to go
through.
They know that something is wrong. I had almost lost faith in my own
ability to
finish ;-).
Heath
