I would check the age and WiFi encryption settings.
If the Wireless AP (or wireless Router) is older than 4-5 years, and especially if it is not an Apple, I would replace it. It's radio may not play well with the 'precious' Apple products, and it probably doesn't support the latest encryption schemes.
If it's using WEP, that would definitely be an issue. Thanks to others smarter than I, I have found and been using the following Security with Apple stuff and have had MUCH better performance overall:
WPA2-PSK, AES (don't use auto or TKIP)
As an aside, I've had a couple sites where Apple products will just drop off the WiFi - More specifically, They could connect to a statically addressed device like a Music server or a Processor, but couldn't get to the internet (DNS). Rebooting Router and AP did not fix. The only fix was to 'Forget the network' and then reconnect!!
An Apple senior tech confirmed that this is a known issue, even with their own APs...
HTH,
Chris K..............;)
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--- In Crestron@..., "Javier Huerta" <jav-gen@...> wrote:
Oliver,
From my understanding from the Apple tech web pages, the iPads and iPhones
automatically work on the wi-fi network for data if connected to one, and
only use the cellular signal for phone usage.
If your client is having issues even with wi-fi, it could just be a bad
wireless router or broadband service. Some of the less expensive smaller
routers tend to have very poor performance even with higher broadband data
rates.
From: Crestron@... [mailto:Crestron@...] On Behalf
Of Oliver
Sent: Tuesday, May 21, 2013 2:22 PM
To: Crestron@...
Subject: [Crestron] Ipads with cellular service + Mobile Pro G
I have a client and 3 out of 4 of her Ipads are cellular capable on AT&T,
and she lives in an area of terrible cell reception. The result of this, and
not the best wi-fi, is that the 3 AT&T ipads do a lot of "connection
interrupted" while on the Crestron Mobile Pro G app and the basic wifi only
first gen ipad is quite a bit better, but not perfect. If you turn off the
cellular service on the cellular ones, they get better too.
Obviously the situation can be improved with better wifi, but I was also
wondering if anyone has been down the path of trying to automate turning off
the cellular service when on a particular wifi network to force wifi only. I
know I could do this with the Android Tasker App (it's an amazing app), not
sure the equivalent exists for IOs.
Thx
OP
