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I have the exact same problem and it is very random. I also have gone
thru all the Crestron channels and they have found nothing. I have told my
customer that if the panel lock up pull it from the wall and unplug the
cable and plug back.
On Apr 29, 2013 7:13 AM, "jason santlofer" <jason@...> wrote:

**


Heath,

What kind of switches are you using Or have you tried?

Jason

Sent from my Verizon Wireless 4G LTE DROID

Heath Volmer <hvolmer@...> wrote:

I suspect that you'll find that they are still on line, and transmitting

presses, but have stopped responding to feedback. If not, you've got a
different problem than what many of us have been up against. I've been
dealing with this for a while and the band-aid solution for now is to use
the PERIODICREBOOT ON command to keep the things fresh every day. If
someone needs multiple reboots per day, you may need to devise logic to
console and issue reboot commands multiple times.

We've been through the "channels", all the way. No more channels to go

through. They know that something is wrong. I had almost lost faith in my
own ability to finish ;-).

Heath

On Apr 29, 2013, at 6:34 AM, jmgaudiovideo <jason@...> wrote:

Hi All,

Not not sure if this has been touched upon somewhere along the lines.

I'm sure everyone has their stories about the new TSW-750 panels. I need
some help. We have a couple of these systems in the field and both of them
seem to have problems with the touchscreens just randomly freezing and
falling off line. We have updated to just about every firmware Crestron has
put out even some of the beta ones. We don't even have video running to the
panels so I don't think it a memory issue. The only common denominator in
the two systems is a Pakedge SW16-16PB ethernet switch which is powering
the panels. It is a managed switch. On the larger job (10 tsw panels)the
switch would actually freeze and need to be rebooted along with the CP3
processor to make them work again. On the other job the client says he just
needs to reboot the panel to make them work. But he does so a couple times
a day. We have gone through the channels at Crestron sent in code etc and
they can't pinpoint a problem. I and our programmer have been working with
Crestron product for quite a few years and never experienced these kind of
problems before. Is anyone else experiencing these types of issues and if
so were you able to solve them? My customers are increasingly losing faith
in our ability to finish the job and honestly I am at a loss.

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