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Best way to get Yaesu parts?
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I tried using the Yaesu web form on their website and they don't seem understand that setting up a web form means you should monitor it frequently.
This evening I gave it another try and also emailed them using the email link on their website as well as called them. I had to leave a message because they were too busy to answer. Is there an independent parts dealer who is more responsive to customer needs, or do I just need to keep trying until I get through? Thanks!!! Donald KX8K |
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I got a response from someone at Yaesu so I think the problem will be solved
tomorrow. Thanks for reading this anyway. Donald KX8K On Thu, 23 Jun 2022 14:49:58 -0700, "Donald Hellen" <donhellen@...> wrote: I tried using the Yaesu web form on their website and they don't seem understand that setting up a web form means you should monitor it frequently. ---------------------------------------------------- Some ham radio groups you may be interested in: /g/ICOM /g/Ham-Antennas /g/HamRadioHelp /g/Baofeng /g/CHIRP |
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Donald,? ? ?I ran into the same issue a few months ago. I found talking to the engineer directly on the phone helped me, but I must warn you that at that time they were overlogged with repairs. When you contact support for your issue, the tech will give you an idea on how long it may take to repair. In my case, the FT891 repair took 90 days, and the only thing wrong with the radio was a faulty diode causing the receiver to have no sensitivity. Unfortunately, the dealer I purchased the radio from would not personally honor the Yaesu 3-year warranty, so the radio had to go back to Yaesu. I only had the radio for less than 2 months, but it took 3 months to fix. They assured me that the issue can and most likely happen again. Unfortunately, I had to pay the shipping and most likely will have to again, regardless of the factory 3-year warranty.? I just thought you should know.? James - KW5CW On Thu, Jun 23, 2022 at 19:31 Donald Hellen <donhellen@...> wrote: I got a response from someone at Yaesu so I think the problem will be solved |
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I actually got an answer from my inquiry. Not sure if it was the web form or my
email but I was given contact information and got three ordered. They're on backorder for a few weeks then should be available. I had to order the assembly with the plastic shell that attaches to the back of the head unit as the spring in the assembly is not available separately anymore, so I can't just replace the two (?) pieces that are lost. I ordered 3 of these. One for immediate replacement, and two in case these wear to over time. A piece of tape works well as long as I don't want to connect and disconnect it often. So it's not super-important, but I like things the way they came from the factory. On Fri, 24 Jun 2022 14:22:31 -0500, "James Frank" <jimkw5cw@...> wrote: I ran into the same issue a few months ago. I found talking to the engineer directly on the phone helped me, but I must warn you that at that time they were overlogged with repairs. ---------------------------------------------------- Some ham radio groups you may be interested in: /g/ICOM /g/Ham-Antennas /g/HamRadioHelp /g/Baofeng /g/CHIRP |
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