Dearest Nancy!!!!!!!!!!!!!!!!!!
Hold your horses there, girlfriend! You think you...and we... can't
manifest you getting one email instead of two? Hey...sounds like a piecea'
cake to me!
Big Euey...handle this, please. One email of everything, for Nancy.
Easy. Simple. Done. THANK YOU SO MUCH! Oh...look...it's another post from
Nancy! I love having Nancy on this list. I love Nancy!
~~~~~~~~~~
Story. Really good story. Gotta set it up first, though...
Just a few days ago I was on the phone to (blush blush) the shopping
channel, trying to straighten out my account. It was in such a SNAFU. I
talked to a customer representative for at least a half hour. Things went
from bad to worse. I asked to speak to a supervisor. I was transfered to a
guy who helped me figure a few more things out, but then said he couldn't
do anything about it...turns out it wasn't a supervisor at all, and wasn't
even in customer service. Now I had to go back on hold for the LOOOOONG
wait to speak to another customer service rep...and begin again at zero.
I was steaming. Smoke coming out of my ears. Ready to tell somebody off.
While I sat there waiting, I thought...okay...suppose I *ABE* this... So
I set my tone, best I could in such a snit. Got the feeling of it all being
handled. Started to say "Thank you for getting all this resolved so
easily." But I had too much steam going in the other direction. So I
started SHOUTING it, in all kinds of funny voices.
"THANK YOU FOR GETTING ALL THIS RESOLVED SO EASILY!!!!"
Finally a voice came on the line. All this shouting had made me rather
aggressively friendly. "HI! I HAVE A SMALL PROBLEM THAT I KNOW WE ARE GOING
TO GET STRAIGHTENED OUT RIGHT AWAY!!!! But I do need to talk to a
supervisor, since it's quite complicated."
"Of course you can talk to a supervisor, but can you tell me your account
number first?"
I gave the account number.
"Oh...I see that so and so and so so...and we owe you a refund check of
so and so.
I can get that right out in the mail to you."
UHHHH!!!!!!! You understand I had been on the phone about an hour with
two people who couldn't figure any of it out, and this woman had just
figured it out, given me a run down, and come up with the proper action, in
minutes? No...in a minute.
"Am I understanding me right...you are going to send me a refund check
for so and so?"
"Yes...and did you still need to talk to a supervisor?"
"NO...and what is your name?"
"Jean."
"Jean, you are SO smart. Thank you, Jean, for getting all this resolved
so easily".
AND SO IT IS. AND SO IT IS FOR YOUR EMAIL!!!!!!
Love and hugs,
~^^V^^~
