Good morning!? I¡¯m looking for feedback on Stereo Surgeons and Ken Bernacky, up in East Hartford, CT.? They are listed in the group directory as an SAE service center.?
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I chose to have my SAE line serviced by Ken at Stereo Surgeons because he was within reasonable driving distance.? It took 7 months for him to complete a service and restoration of my 2400L/2100L/1800 and when I went to pick them up the 2100L had mysteriously developed intermittent issues that had not previously shown up.? And Ken couldn¡¯t/wouldn¡¯t even show me the unit, even though I had already paid for the servicing.? The 2400L and 1800 appear to work okay, but I¡¯m now out a preamp which severely limits their utility.? And, through a continuing series of calamities (literally, a car drove through into the front of his shop!) my 2400L now appears to be ¡°missing¡± or ¡°destroyed¡± ¨C unfortunately I think it had gone missing long before the car crash incident.
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So, as I started, looking for anyone else who has had an experience ¨C good or bad ¨C with Ken and Stereo Surgeons.? I¡¯d also like to recommend that he be removed from the SAE repair database.? Although I believe he is a really solid technician and does quality work, he is far too unreliable and probably untrustworthy.
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Best regards,
Tom Wilson
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