Hi Sandy
I'm not familiar with the Canon printers and driver but I'd expect it's similar enough to Epson.
I see you've gotten down to the Layout pull down. I'd be curious to see what you get under that for both cases.
If you do the screenshot with a 5 sec delay you can hold the mouse down on Layout and get that shot.
In any case the Color Settings display is part of the Canon driver plugin and the rest there is the OS print system.
My guess would be that some security issue is preventing the loading of Canon plugin. Are any of the Canon dialogs there?
Here's a few things to try out to see more what's happening:
-- If there's a Color Matching pane (like the Epson driver) see what's selected there in both cases.
-- Try some standard Mac programs like Preview and TextEdit to see what they show.
Roy