Hi Hans :),
I agree!!!
I always tried to serve my customers.
I did not think of myself as having any competitors, just let my customers drag me kicking and screaming to success.
Or put another way, if you take care of the nickels, the dollars will take care of themselves :).
Nice products!!
John - NH USA
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On Mon, 23 Jul 2018, Hans Summers wrote:
Hi all
Many thanks for the nice comments and your support. This is not a "side
business" anymore but I prefer to still run it like one. A huge part of this
since the beginning has been to put back as much as I can into the hobby
that I love, and which has played such an important role in my life. I owe
my existence to amateur radio, and I have an infinite debt of gratitude to
repay to all the wonderful people I met through the hobby.?
Although I must now think commercially (the junior lab technicians eat a
*lot* of food) - I doubt you will have noticed any change. I read an article
a few months back, which resonated strongly with me, and which I have
unfortunately lost... it was about the biggest mistake small businesses (and
large!) make, which is to think only about making money. The principle in
the article was that if you focus your efforts instead about creating
something - product and/or service - of "value" to people, the money will
take care of itself. I try to always remember that.?
73 Hans G0UPL
On Sat, Jul 21, 2018 at 7:51 PM Allen Poland <atpoland@...> wrote:
AMEN! Hans and his patience and prompt responses has completely
blown me away!? Frankly, I don?t know how in the hell he stands
it!? I?d rather set on an ant hill!
?
From: [email protected] [mailto:[email protected]] On Behalf Of
Brian Machesney
Sent: Friday, July 20, 2018 6:07 PM
To: [email protected]
Subject: [QRPLabs] Unmatched customer service
?
I want to thank and congratulate QRP Labs for resolving a
customer service quickly and thoroughly. In a world where
customers seem to be getting ever more removed from providers,
QRP Labs proves that great people still make the most important
and positive impact.
Brian K1LI
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