Re: Unmatched customer service
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Hi all
Many thanks for the nice comments and your support. This is not a "side business" anymore but I prefer to still run it like one. A huge part of this since the beginning has been to put back as much as I can into the hobby that I love, and which has played such an important role in my life. I owe my existence to amateur radio, and I have an infinite debt of gratitude to repay to all the wonderful people I met through the hobby.?
Although I must now think commercially (the junior lab technicians eat a *lot* of food) - I doubt you will have noticed any change. I read an article a few months back, which resonated strongly with me, and which I have unfortunately lost... it was about the biggest mistake small businesses (and large!) make, which is to think only about making money. The principle in the article was that if you focus your efforts instead about creating something - product and/or service - of "value" to people, the money will take care of itself. I try to always remember that.?
73 Hans G0UPL
On Sat, Jul 21, 2018 at 7:51 PM Allen Poland < atpoland@...> wrote: AMEN! Hans and his patience and prompt responses has completely blown me away!? Frankly, I don¡¯t know how in the hell he stands it!? I¡¯d rather set on an ant hill! ? From: [email protected] [mailto:[email protected]] On Behalf Of Brian Machesney
Sent: Friday, July 20, 2018 6:07 PM
To: [email protected]
Subject: [QRPLabs] Unmatched customer service ? I want to thank and congratulate QRP Labs for resolving a customer service quickly and thoroughly. In a world where customers seem to be getting ever more removed from providers, QRP Labs proves that great people still make the most important and positive impact.
Brian K1LI
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