Hi Bev.
See my notes in this thread on how to roll back to 016 (or whatever you were running before the update). You'll have to remove the 4 bottom screws (2 on each side) to pop the bottom cover off, then use a small piece of wire to jumper those to connection points like I did in my previous post w/ photo.
Start the process with the USB cord plugged into the QMX and your computer, with the power off on the QMX. Now jumper those two connection points (see photo), plug the power cord in, and the folder will show up (unless something else is amiss) to drop the new 017 into it.
I first rolled back to 016, but that's probably not necessary. You should be able to go from original 017 to new 017 firmware directly I'm guessing.
