Thank you all for responding. It is very much appreciated!

I have reread the firmware installation directions many times before and after completing the build 2 weeks ago.

There is nothing on the display for the qmx. I believe it should be showing options like my other qrpl abs radios (without a backlight).

Initially my PC showed that there was a device connected to the computer and a qmx folder was downloaded to my pc but there were no eeprom or firmware files to unzip. I deleted the folder in an effort to reattempt to download the files and tried again with the same lack of results. When I tried some 20 more times the computer would not acknowledge that there was anything attached to the c port.?

It would be helpful if there were a video that walks the builder through all the steps after the build is completed. I have looked on the internet have not seen any videos.

I do hear a "click" in the ear phones when I press download on the left rotary encoder.