Frank,
Thanks for the comments.
1) How would you invision hot keys on the contact edit screen? In the 04 version soon to be released I have aded alt+p for previous record, and alt=N for next record.
2) What kind of sorting would you like?
3) I will take a look at column customization
4) The Report Manager is a commercial product so there are not many options for changing the look and feel.
5) I will go back through my samples and remove any callsign that may be there.
In the next version to be released soom there is a new feature called "Instant QSL". This will allow you to send QSL cards via email rather than through the mail.