This is the latest from EA when I asked for a discount on our next booking:
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As we can see on our system that your ticket is already refunded but, as your ticket had been purchased from travel agency, we couldn¡¯t find the refunded document on our system, Kindly contact your travel agency so that they can assist you accordingly.
?You can make a booking on line or using our mobile application and get discounted fare (up to 5%) . The link to Download the app is ; ?and also our website?