This is the latest from EA when I asked for a discount on our next booking:

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As we can see on our system that your ticket is already refunded but, as your ticket had been purchased from travel agency, we couldn’t find the refunded document on our system, Kindly contact your travel agency so that they can assist you accordingly.

?You can make a booking on line or using our mobile application and get discounted fare (up to 5%) . The link to Download the app is ; ?and also our website?