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Issues With Losmandy Polar Scope and QHY PoleMaster


Jim Waters
 

I imaged for the first time in 3 months because of monsoons and other things last night.? When I tried to PA using my PoleMaster the device driver wouldn¡¯t load and I couldn¡¯t do PA.? I gave up trying to debug the problem and decided to use the Losmandy polar scope only to find that the reticle wasn¡¯t aligned.? I roughly aligned the mount and was able to do 3-minute subs.? When I purchased the polar scope I was told that the reticle was aligned and never bothered to check.? I talked to a friend today and his Losmandy polar scope wasn¡¯t aligned also.?

If anybody is considering getting a Losmandy polar scope spend the time to align the reticle.? Don¡¯t trust that its aligned...


Getting back to the PoleMaster problem.? It turns out that the QHY device driver will not load if you have a current generation Intel CPU and are running Win 11.? Win 11 wants to run apps / device drivers in protected memory.? You must turn OFF Win 11 Core Memory Isolation to get the device driver to load.? This isn¡¯t the first time I have had issues with 'poorly written' QHY device drivers and apps.


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Jim W
Phoenix, AZ. USA

Losmandy G11G, NINA 2.0 HF1 / ASTAP, ASI2600MC Pro, Sky-Watcher Scopes


 

interesting, thanks Jim

what's considered a 'current generation' intel cpu?

i have a few beelink running intel N5905 and polemaster and it's worked okay for me



On Tue, Aug 30, 2022 at 10:20 AM Jim Waters <jimwaters@...> wrote:
I imaged for the first time in 3 months because of monsoons and other things last night.? When I tried to PA using my PoleMaster the device driver wouldn¡¯t load and I couldn¡¯t do PA.? I gave up trying to debug the problem and decided to use the Losmandy polar scope only to find that the reticle wasn¡¯t aligned.? I roughly aligned the mount and was able to do 3-minute subs.? When I purchased the polar scope I was told that the reticle was aligned and never bothered to check.? I talked to a friend today and his Losmandy polar scope wasn¡¯t aligned also.?

If anybody is considering getting a Losmandy polar scope spend the time to align the reticle.? Don¡¯t trust that its aligned...


Getting back to the PoleMaster problem.? It turns out that the QHY device driver will not load if you have a current generation Intel CPU and are running Win 11.? Win 11 wants to run apps / device drivers in protected memory.? You must turn OFF Win 11 Core Memory Isolation to get the device driver to load.? This isn¡¯t the first time I have had issues with 'poorly written' QHY device drivers and apps.


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Jim W
Phoenix, AZ. USA

Losmandy G11G, NINA 2.0 HF1 / ASTAP, ASI2600MC Pro, Sky-Watcher Scopes



--
Brian?



Brian Valente
astro portfolio?
portfolio
astrobin?


Jim Waters
 

My laptop has an Intel 11th Generation Core i7-11800H CPU.? I am not sure where Core Memory Isolation begins.? My laptop now tell me I have a security issue.



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Jim W
Phoenix, AZ. USA

Losmandy G11G, NINA 2.0 Beta / ASTAP, ASI2600MC Pro, Sky-Watcher Scopes


 

Jim,

I have an i5 NUC 8 system and it shows the same Device Security error but it is related to Core Isolation (ala Virtualization security protection) and not due to the QHY system. I have the 168C QHY and Polemaster units and they seem to be working fine for me on my older generation NUC.?

The drivers are just under a year old so new ones are needed given their camera releases. Have you tried the beta drivers which require some cameras to be firmware upgraded?

Agree it is a pain if they have platform support issues with the drivers - good luck.

Ken


 

On Tue, Aug 30, 2022 at 10:29 AM, Brian Valente wrote:
interesting, thanks Jim
?
what's considered a 'current generation' intel cpu?
?
i have a few beelink running intel N5905 and polemaster and it's worked okay for me
?
?
Brian Valente
astro portfolio?
portfolio
astrobin?

?

Brian,

This issue is going to affect Intel gen 11 and newer iCore processors with Windows 11.?

--

Chip Louie Chief Daydreamer Imagination Hardware?

? ?Astropheric Weather Forecast - South Pasadena, CA?


 

I also get an error with WIN10 when using the Polemaster app, where the refresh of the image lags in the 10s of seconds, which equals not usable for PA.

I have found that if I run an video in the background it "forces" the system to enable the Polemaster to refresh the image, and then it works.? ?

There are a few tech websites that offer possible WINDOWS config settings that may help; I had no success, so just run a video in the background.

Phil


 

Regarding the polar alignment, as a stopgap you could do a drift alignment.? You can do it visually, or use PHD2.

Bob


Jim Waters
 

I will start using NINA 3 Point Polar Alignment.

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Jim W
Phoenix, AZ. USA

Losmandy G11G, NINA 2.0 Beta / ASTAP, ASI2600MC Pro, Sky-Watcher Scopes