开云体育

>>> I did start a ticket with support but never got a reply back.

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David we have no record of a support ticket from you (we have a ticketing system too).

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please make sure you email techsupport at losmandy dot com

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Email sent June 3rd

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On Sun, Jun 20, 2021 at 2:22 PM David Malanick <malanick@...> wrote:

Thanks for all the help so far. I went out Saturday night and tried Pempro. Really less intimidating than I thought. Was actually hoping to train a full seven worm cycles, however the random clouds moving across the sky really did not help at all.
Hopefully I can try Pempro again and get some good PEC runs Monday night.
I really appreciate the help on the 76 second error, however the mount is brand-new and under warranty and I really don't want to start tearing it apart yet.
On a night I had really excellent seeing, shooting 30 second subs, I could really tell where the 76 second error showed up. It was like lucky imaging, couple good subs couple bad subs, throwing out about 30% to 40% of subs.
Tried 60, 120 and 300 second subs, that little RA jump really adds up, unacceptable imaging.
If anyone with spring-loaded worms could give a shout out on how they got their final setting tuned in, please let me know.
I'm interested in getting that 1400 to 2500ms backlash toned down a bit. Doesn't affect guiding that bad, just annoying that other people can get it so low.
Wondering how to adjust that back off screw next to the spring. If that is what is needed.
Hope hope the weather will be clear enough soon that I can do another proper PHD2 long guided and unguided run for data.
I seem to have the worms adjusted a lot better than they came on delivery, probably that bumpy FedEx truck and that dandy driver that tried carrying four boxes in one trip and joked about "Looks like they might not make it all to the front porch without falling off the hand truck" when I took delivery.

Has anyone ever gotten an official fix or statement about the 76 second error.
I did start a ticket with support but never got a reply back.
$4000+ is a lot of money to spend if I have to do a do-it-yourself repair and hope that cures it.
Starting to wonder if I'll have to send the mount back to have new bearings and the worms "properly and correctly" adjusted.
Maybe it's just a glitch when the mount was assembled, something out of alignment or too tight or loose.

Thank you,
David Malanick

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Brian?

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Brian Valente

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