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US Service

[email protected]
 

Good Morning,

I sent my first TX-500 to the US service center in mid July (got the email saying it was received, etc). I was informed that they were waiting on parts to clear customs, which I understand because of a war. However, I have reached out several times over the last few months for a status update and have received no reply. I even emailed Lab599 directly and got no reply. 5 months seems a little too long without any communication. So much so that I purchased a 2nd TX-500 and intend to sell off the first one whenever it comes back. Has anyone else had similar time frames when using the US Service center?

TL;DR: TX-500 sent in for service in July. Still not back. No communication from repair center or Lab599.
[email protected]
 

Sounds about right?
????MFJ took 4-5 months to replace crystal in my 269c ant analyzer with no communication unless I called and got lip service .... I person on phones, one person on bench, one person billing and packing I believe... can't get any help, like every where else

Kevin N6ogn Modesto Ca
On Thursday, December 1, 2022, 11:34:07 AM PST, <emfell@...> wrote:


Good Morning,

I sent my first TX-500 to the US service center in mid July (got the email saying it was received, etc). I was informed that they were waiting on parts to clear customs, which I understand because of a war. However, I have reached out several times over the last few months for a status update and have received no reply. I even emailed Lab599 directly and got no reply. 5 months seems a little too long without any communication. So much so that I purchased a 2nd TX-500 and intend to sell off the first one whenever it comes back. Has anyone else had similar time frames when using the US Service center?

TL;DR: TX-500 sent in for service in July. Still not back. No communication from repair center or Lab599.

 

Are you sure your emails are not landing in spam ?
Have you tried calling them ?
 

Mine has been there (US Service) since early JUNE...Blown audio amp. (I'm not the only one with that failure).
Since the failure occurred during the warranty period, I'm thinking it would be faster if they just sent me a NEW one.
Ron
Arizona USA
 

that would be my standard of service... i hope mr b is OK out in Vegas...
 

¿ªÔÆÌåÓý

He is in Reno

????? ??Sent from my iPhone.......?

On Dec 2, 2022, at 6:09 AM, kg4zqz <kg4zqz@...> wrote:

?that would be my standard of service... i hope mr b is OK out in Vegas...

 

I¡¯m a kit builder. I have a few radios waiting for parts. That¡¯s about how it goes now days. If I have one radio that failed me, and I have had a few, I would be reluctant to buy another one. Did you like it that much?

Bob NZ2Z?
 

Bob,
Can you name a radio that has never failed someone at some time??
As for me and my friends that own a TX500, we haven't had any issues with our TX500's. There has never been a perfect radio. I have several radios that I've owned for years with no issues, but I don't have to look far to find someone that hasn't had an issue with a Kenwood, Icom or Yaesu that has been flawless for me. Don't get me wrong, I have had several radios that had to be serviced, but someone else may have had great luck with the same model.
How long have you owned your TX500?
Lou

On Fri, Dec 2, 2022, 1:19 PM Bob Bennett via <bobsmacbox=[email protected]> wrote:
I¡¯m a kit builder. I have a few radios waiting for parts. That¡¯s about how it goes now days. If I have one radio that failed me, and I have had a few, I would be reluctant to buy another one. Did you like it that much?

Bob NZ2Z?

[email protected]
 

Yes, I know it is not ending up in his spam folder. He responded to me after a phone call when I first tried to initiate getting service (in July). I¡¯ll reached out again today to see what happens.
[email protected]
 

Lou,

I had my Tx-500 for about 2 months before it died. And I agree, every electronic device is subject to failure and those with failures are typically in the minority for the TX-500 or any quality radio. In fact, my first IC-705 was a lemon with a defective WLAN chip that caused a radio lockup. The replacement has been flawless. Even the big 3 have failures and defects. At any rate, John got back to me yesterday and informed me that my radio¡¯s CPU failed and a batch of those boards just hit US Customs. So perhaps 4-6 more weeks based on his experience.?

The TX-500 I bought afterwards has been 100% flawless. Either way I¡¯ll be selling off the repaired radio as I have no use for 2 TX-500s.?
 

My TX-500 died recently. I had done the latest firmware update and then successfully used the radio for a while. I put the radio away for a month and then, a week or so ago, got it ready for a trip. When I hooked it to a resonant antenna and keyed down/whistled into the mic/pressed the Tone button, the SWR showed "9.9" and there was no power out. It was the same on all bands.. When connected to a dummy load, it showed an SWR of "9.9" and no power out. When not connected to an antenna at all and put into transmit (AM/FM) it eould show a "1.0" SWR, with no power output. The radio is now at the Nevada service station. I'm wondering if there might be a problem with the latest firmware.
 

i would have thought the previous firmware, which had full power output in tune mode, would have been more problematic... that said, i have 100+ full power QSOs using the latest firmware, along with extended tuning output (mag loop or manual tuner)... no problems yet, but will report here if a problem crops up

(over the past 20 years i jinx myself - if i like a rig i buy at least two, which generally ensures that the first rig purchased never fails - LOL!)
 

My radio also experienced a failure a couple of months ago with the symptom of no power out. It may or may not be relevant, but it was on the latest firmware v1.14.10

Wait time for repair service is high, so I went to the local HRO and was ready to give a second unit a chance (hoping that my first one was from a bad batch), until I gathered that soemone recently returned their new unit with the "no power out" symptom. No data on what firmware they were running.

Szymon WV0X
 

That was probably me returning mine! Mine was still under warranty.

Julian, N3JF
 

That's interesting. I wish my HRO would allow me to return, or at least exchange the radio within the warranty period. As is, they are very strict about NOT doing that if more than 10 days have passed since the date of purchase. After 10 days, if there is a problem, the customer is told to deal with the manufacturer directly, which in the case of US currently translates to months and months of wait time for a repair.

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