?

Hi to all

?

A few issues have arisen lately in respect of using JAWS with the J-Say software.

If a user is experiencing a problem with JAWS, he or she is contacting Vispero Technical Support.

They do not know about how J-Say works.

The assumption on their part is that J-Say is the problem. They therefore remove all the JAWS settings. They do not attempt to fix the problem first without removing the JAWS settings.

The settings are not backed up for later reference or to reinstate them.

?

This not only leaves a user without a computer which can be used, but it means potentially any special scripting which has been done above and beyond that which J-Say provides is potentially lost.

It causes immense frustration.

The whole point of users having the J-Say software is that they cannot use the keyboard, so if JAWS is returned to its factory settings then they may as well not have it at all.

?

If you are a J-Say user, and you experience problems with JAWS, please contact Hartgen Consultancy first.

If the problem cannot be resolved right away the very least that can happen is that a backup of settings will be made so that if JAWS needs to be installed again, there is something to refer back to.

The best that can happen is that all of the settings will be worked through systematically to find the cause of whatever the problem is.

?

This does not only occur with J-Say. If any additional scripts are installed, the quick fix apparently is to remove them without investigating the cause.

?

Brian Hartgen

Hartgen Consultancy.

Our usual opening Hours are 9 AM to 5 PM UK time, Monday to Friday.

?

Telephone (in the UK) 02921-051325.

Telephone (in the United States of America) 239-256-7779.

?

?

Hi Brian,

?

Thank you so much for your ongoing support and fixing my J-Say related problems.

?

I thought that your attached note was important enough to pass along to ??Anne Hatton, the head of the assistive technology team at the Lighthouse of the Palm ??Beaches. I'm sure there are other current or potential users of J-say in the five-county area they serve. Also, although it's not my decision I suggest passing the info along to Lenny who is the DBS funded technical support for the Tampa as well as Palm Beach area Lighthouses.

?

As you suggested, I will recommend to anyone wishing to know more about J-say that they consult your website which, I believe, can be found in your accompanying documentation

?

Brian, once again I am happy to say both my complete satisfaction with your technical support speed and completeness as well as J-say itself. As I've mentioned to you before, but delight in saying as often as I can, with J-Say I can dictate edit and format a 2000 word document in two hours or less. J-Say is clearly superior to all other alternatives regardless of platform available now. I said that in a presentation to the ATIA and would say it to anyone. J-Say will be an important element in the success of the launch of our new subscription newsletter.

?

Best regards and continuing success to you and your team!

?

Tomec Smith

Delray Beach, FL

?

?

?

?

Hi to all

?

A few issues have arisen lately in respect of using JAWS with the J-Say software.

If a user is experiencing a problem with JAWS, he or she is contacting Vispero Technical Support.

They do not know about how J-Say works.

The assumption on their part is that J-Say is the problem. They therefore remove all the JAWS settings. They do not attempt to fix the problem first without removing the JAWS settings.

The settings are not backed up for later reference or to reinstate them.

?

This not only leaves a user without a computer which can be used, but it means potentially any special scripting which has been done above and beyond that which J-Say provides is potentially lost.

It causes immense frustration.

The whole point of users having the J-Say software is that they cannot use the keyboard, so if JAWS is returned to its factory settings then they may as well not have it at all.

?

If you are a J-Say user, and you experience problems with JAWS, please contact Hartgen Consultancy first.

If the problem cannot be resolved right away the very least that can happen is that a backup of settings will be made so that if JAWS needs to be installed again, there is something to refer back to.

The best that can happen is that all of the settings will be worked through systematically to find the cause of whatever the problem is.

?

This does not only occur with J-Say. If any additional scripts are installed, the quick fix apparently is to remove them without investigating the cause.

?

Brian Hartgen

Hartgen Consultancy.

Our usual opening Hours are 9 AM to 5 PM UK time, Monday to Friday.

?

Telephone (in the UK) 02921-051325.

Telephone (in the United States of America) 239-256-7779.

?