Hi to all

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A few issues have arisen lately in respect of using JAWS with the J-Say software.

If a user is experiencing a problem with JAWS, he or she is contacting Vispero Technical Support.

They do not know about how J-Say works.

The assumption on their part is that J-Say is the problem. They therefore remove all the JAWS settings. They do not attempt to fix the problem first without removing the JAWS settings.

The settings are not backed up for later reference or to reinstate them.

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This not only leaves a user without a computer which can be used, but it means potentially any special scripting which has been done above and beyond that which J-Say provides is potentially lost.

It causes immense frustration.

The whole point of users having the J-Say software is that they cannot use the keyboard, so if JAWS is returned to its factory settings then they may as well not have it at all.

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If you are a J-Say user, and you experience problems with JAWS, please contact Hartgen Consultancy first.

If the problem cannot be resolved right away the very least that can happen is that a backup of settings will be made so that if JAWS needs to be installed again, there is something to refer back to.

The best that can happen is that all of the settings will be worked through systematically to find the cause of whatever the problem is.

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This does not only occur with J-Say. If any additional scripts are installed, the quick fix apparently is to remove them without investigating the cause.

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Brian Hartgen

Hartgen Consultancy.

Our usual opening Hours are 9 AM to 5 PM UK time, Monday to Friday.

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Telephone (in the UK) 02921-051325.

Telephone (in the United States of America) 239-256-7779.

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