I’ve run into a problem I can’t seem to solve. In the middle of a session, the student’s mic stopped responding at all. When I check the system tray, the icon says “no user profile open,” or words to that effect. There’s only one Dragon profile on the system, and it is of course set to load when Dragon does. I opened the profile, then when that didn’t work, restarted the computer. We still had no open user profile. What, short of calling Nuance support, should I do next?

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Encouraging and thought-provoking reading

https://bahaiteachings.org

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Never call Nuance support unless you have to.

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I would create a new user profile.

Now, if the user has been trained to backup the voice profile via the command, Start Backup, I can tell you how to restore it.

If not, make sure Dragon is closed down. This is very important.

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Now browse to this folder:

C:\Users\machine name\AppData\Local\Nuance\NS16

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Delete the folder called Users.

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Start Dragon and create the profile.

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