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One of our VVARC members got added to HCOL with a different email address but he already had an HCOL account with another club. I don't see a way to change his logon email account so we can get him using a single HCOL account to see both clubs from the main menu screen.
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You just have to ignore the wrong account, and be careful in the
future when adding people.
*ALWAYS* try adding someone by callsign *FIRST*.
73
Michael, WT9V
On 6/7/24 10:55, Dennis York via
groups.io wrote:
toggle quoted message
Show quoted text
One of our VVARC members got added to HCOL with a different email
address but he already had an HCOL account with another club. I
don't see a way to change his logon email account so we can get
him using a single HCOL account to see both clubs from the main
menu screen.
--
Michael WT9V
HamClubOnLine support
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We can't ignore his account as he's in the club, and I can't re-add him to our club using his preferred email. I did change his email for club communications. But you're saying he'll just have to use two different logons for HCOL?
Thanks.
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He *can't*.
You added him in error, you need to change the email address of
the bad account to somehting like firstname.lastname@...,
cancel any memberships and mark him inactive.
Then use the *correct* account, the one with the callsign
attached to it.
73
Michael, WT9V
On 6/8/24 17:10, Dennis York via
groups.io wrote:
toggle quoted message
Show quoted text
We can't ignore his account as he's in the club, and I can't
re-add him to our club using his preferred email. I did change his
email for club communications. But you're saying he'll just have
to use two different logons for HCOL?
Thanks.
--
Michael WT9V
HamClubOnLine support
|
I changed his club email (not the logon email as I can’t) to a fake one, cancelled his membership, and removed him from our roster. It won’t let me add him in via call sign (That callsign already exists on your club roster), or adding him
without a call sign (e-mail address entered for this unbound user is already in use on the HamClubOnline system). What am I missing or doing wrong?
?
Thanks.
?
He *can't*.
You added him in error, you need to change the email address of the bad account to somehting like
firstname.lastname@..., cancel any memberships and mark him inactive.
Then use the *correct* account, the one with the callsign attached to it.
73
Michael, WT9V
toggle quoted message
Show quoted text
On 6/8/24 17:10, Dennis York via groups.io wrote:
We can't ignore his account as he's in the club, and I can't re-add him to our club using his preferred email. I did change his email for club communications. But you're saying he'll just have to use two different logons for HCOL?
Thanks.
--
Michael WT9V
HamClubOnLine support
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If they've ever logged in, you can't change the email, only I can
do that.
who are we talking about? if you don't want to post the callsign,
open a ticket.
73
Michael, WT9V
On 6/8/24 17:40, Dennis York via
groups.io wrote:
toggle quoted message
Show quoted text
I changed his club email (not the logon
email as I can’t) to a fake one, cancelled his membership, and
removed him from our roster. It won’t let me add him in via
call sign (That callsign already exists on your club roster),
or adding him without a call sign (e-mail address entered for
this unbound user is already in use on the HamClubOnline
system). What am I missing or doing wrong?
?
Thanks.
?
He *can't*.
You added him in error, you need to change the email address
of the bad account to somehting like
firstname.lastname@...,
cancel any memberships and mark him inactive.
Then use the *correct* account, the one with the callsign
attached to it.
73
Michael, WT9V
On 6/8/24 17:10, Dennis York via
groups.io wrote:
We can't ignore his account as he's in
the club, and I can't re-add him to our club using his
preferred email. I did change his email for club
communications. But you're saying he'll just have to use two
different logons for HCOL?
Thanks.
--
Michael WT9V
HamClubOnLine support
--
Michael WT9V
HamClubOnLine support
|
I sent in a support ticket.
?
Thanks.
?
If they've ever logged in, you can't change the email, only I can do that.
who are we talking about? if you don't want to post the callsign, open a ticket.
73
Michael, WT9V
toggle quoted message
Show quoted text
On 6/8/24 17:40, Dennis York via groups.io wrote:
I changed his club email (not the logon email as I can’t) to a fake one, cancelled his membership, and removed him from our roster. It won’t let me add him in via call sign (That callsign already exists on your club roster), or adding him
without a call sign (e-mail address entered for this unbound user is already in use on the HamClubOnline system). What am I missing or doing wrong?
?
Thanks.
?
He *can't*.
You added him in error, you need to change the email address of the bad account to somehting like
firstname.lastname@..., cancel any memberships and mark him inactive.
Then use the *correct* account, the one with the callsign attached to it.
73
Michael, WT9V
On 6/8/24 17:10, Dennis York via groups.io wrote:
We can't ignore his account as he's in the club, and I can't re-add him to our club using his preferred email. I did change his email for club communications. But you're saying he'll just have to use two different logons for HCOL?
Thanks.
--
Michael WT9V
HamClubOnLine support
--
Michael WT9V
HamClubOnLine support
|
This guy was added *twice* to the Utah VHF society, once without
a callsign, and again by callsign *facepalm*
what a mess.
73
Michael, WT9V
On 6/8/24 18:45, Dennis York via
groups.io wrote:
toggle quoted message
Show quoted text
I sent in a support ticket.
?
Thanks.
?
If they've ever logged in, you can't change the email, only I
can do that.
who are we talking about? if you don't want to post the
callsign, open a ticket.
73
Michael, WT9V
On 6/8/24 17:40, Dennis York via
groups.io wrote:
I changed his club email (not the logon
email as I can’t) to a fake one, cancelled his membership,
and removed him from our roster. It won’t let me add him in
via call sign (That callsign already exists on your club
roster), or adding him without a call sign (e-mail address
entered for this unbound user is already in use on the
HamClubOnline system). What am I missing or doing wrong?
?
Thanks.
?
He *can't*.
You added him in error, you need to change the email
address of the bad account to somehting like
firstname.lastname@...,
cancel any memberships and mark him inactive.
Then use the *correct* account, the one with the callsign
attached to it.
73
Michael, WT9V
On 6/8/24 17:10, Dennis York via
groups.io wrote:
We can't ignore his account as he's in
the club, and I can't re-add him to our club using his
preferred email. I did change his email for club
communications. But you're saying he'll just have to use
two different logons for HCOL?
Thanks.
--
Michael WT9V
HamClubOnLine support
--
Michael WT9V
HamClubOnLine support
--
Michael WT9V
HamClubOnLine support
|
No wonder I’m having so much trouble. Thanks again for looking into it.
?
This guy was added *twice* to the Utah VHF society, once without a callsign, and again by callsign *facepalm*
what a mess.
73
Michael, WT9V
toggle quoted message
Show quoted text
On 6/8/24 18:45, Dennis York via groups.io wrote:
I sent in a support ticket.
?
Thanks.
?
If they've ever logged in, you can't change the email, only I can do that.
who are we talking about? if you don't want to post the callsign, open a ticket.
73
Michael, WT9V
On 6/8/24 17:40, Dennis York via groups.io wrote:
I changed his club email (not the logon email as I can’t) to a fake one, cancelled his membership, and removed him from our roster. It won’t let me add him in via call sign (That callsign already exists on your club roster), or adding him
without a call sign (e-mail address entered for this unbound user is already in use on the HamClubOnline system). What am I missing or doing wrong?
?
Thanks.
?
He *can't*.
You added him in error, you need to change the email address of the bad account to somehting like
firstname.lastname@..., cancel any memberships and mark him inactive.
Then use the *correct* account, the one with the callsign attached to it.
73
Michael, WT9V
On 6/8/24 17:10, Dennis York via groups.io wrote:
We can't ignore his account as he's in the club, and I can't re-add him to our club using his preferred email. I did change his email for club communications. But you're saying he'll just have to use two different logons for HCOL?
Thanks.
--
Michael WT9V
HamClubOnLine support
--
Michael WT9V
HamClubOnLine support
--
Michael WT9V
HamClubOnLine support
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