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Keysight customer support policy
I've had multiple businesses through the years - of all varieties, LLC, Corp C, Corp B, etc. - and given it's relatively easy in the US to start a business (though it varies state by state, including the cost obligations, which being yearly, can dramatically impact the calculations along other considerations), and that it's trivial to purchase?a domain and offer a more professional face, I never felt much of an nuisance to have at least one of the two (the latter) active, even if the first may have lapsed given which state I was living in and other contingencies.? Obviously, there's more foul stuff being described here than what just that would cure (and it reinforces my decision against considering Keysight for some new equipment buys, when I occasionally?considered this, and instead stay the course of repairing and restoring their incredible old products, frequently with the amazing help of communities such as this). But having a business email address is, in my opinion, a baseline requirement for dealing with any professional entity (essentially, as equals), and again, an easily achievable and at a very low cost exigency. I just mean to say it's an easy aspect to get out of the way. Having a website hasn't been something I've always had the resources or the time to provide myself with, and I feel KS specifically checking on that crosses into nitpicking territory. I've dealt with completely legit outfits in my professional life (contractors, even consultants, etc.) that never had a website for their firm. I've been getting, at times, three to thirteen calls a week by different parties to build it for me though.? Others have described, here and elsewhere, the wild variations of how these large entities interact with some of us here (contacting them from our garage or corporate lab). A standout for me is Fluke, which will swifthly get you to at least their customer relations?engineer (I forget the exact title), who will talk to you with not even a whiff of a hint they object to spending their time having that conversation, follow up duly, investigate internally when that's warranted, etc. Just outstandingly professional, competent, respectful, and helpful communication. Both Keysight and Fluke (but not R&S, as far as I'm aware...) are honorable enough they provide PDFs of SMs, the "old enough" component-level, for most/all of their old units (though I wish their quality would be better, which seems to be such an easy thing to improve on), but the rest of it is wildly divergent. Unfortunately, this also means at least Keysight - and I feel, probably, also Tektronix, though I have much less knowledge of them as things stand today - is digging a hole for themselves during incredibly competitive times and no one can really predict where we're heading. Just running on the cache of their past value and history, even if they still make some of the best and most sophisticated pieces of equipment and instrumentation out there, in my opinion, just means time will be the great equalizer. We've seen the Siglents and the Rigols and the rest of the pack catching up year by year by year.? Radu.? On Wed, Sep 4, 2024 at 5:44?AM oldtestgear via <phil=[email protected]> wrote:
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"Customer goodwill" used to be considered an intangible but the new B-school scheme is to directly monetize that in the short term ignoring long term effects.? Another words, monetize past reputation and goodwill to improve this quarter's bottom line regardless of whether that destroys the goodwill.
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On 9/4/2024 9:26 AM, Radu Bogdan Dicher via groups.io wrote:
I've had multiple businesses through the years - of all varieties, LLC, Corp C, Corp B, etc. - and given it's relatively easy in the US to start a business (though it varies state by state, including the cost obligations, which being yearly, can dramatically impact the calculations along other considerations), and that it's trivial to purchase?a domain and offer a more professional face, I never felt much of an nuisance to have at least one of the two (the latter) active, even if the first may have lapsed given which state I was living in and other contingencies. |
I’m not defending her in any way, but Ms Fiorina did not join HP until after the Agilent spinoff.
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From Tom Holmes, N8ZM On Sep 4, 2024, at 9:37 AM, Wilko Bulte <wkb@...> wrote: |
I found myself on the flip side of what Peter was saying - I created a Keysight account years ago and used my personal email - Have had zero problems getting services & parts from Keysight but they absolutely wouldn't change my email from my personal Hotmail one to my company email - They said I'd need to recreate the account, lose all the service history and cal documents, effectively starting over again...
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What I suspect they did was to decide that "we only deal with verified business accounts" and to make the change easier they just designated all current accounts in their system as "verified business accounts" - Absolutely no proof but it is a simple theory for what I see happening to other people.
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TonyG |
On Tuesday 03 September 2024 04:22:30 pm Harold Foster wrote:
If you are *not* a large corporate client you can pretty much give up on it.? A fairly long discussion was here:Somebody should have let them know that this happened... While I absolutely love restoring and using my vintage HP equipment, all my new stuff is from Keithley, Tektronix, Siglent and so forth and I couldn't be happier or more satisfied with it's performance. -- Member of the toughest, meanest, deadliest, most unrelenting -- and ablest -- form of life in this section of space, ?a critter that can be killed but can't be tamed. ?--Robert A. Heinlein, "The Puppet Masters" - Information is more dangerous than cannon to a society ruled by lies. --James M Dakin |
On Tuesday 03 September 2024 05:46:54 pm Dave McGuire wrote:
On September 3, 2024 5:45:47 PM "Russ Whale WA7MLW" <rwhale9@...> wrote:That oughta be a swear word...Back when they were still Agilent, I bought a loaded E4404b Spectrum analyzer Around $50 US. No problem. A few years later I needed to replaceSuits. -- Member of the toughest, meanest, deadliest, most unrelenting -- and ablest -- form of life in this section of space, ?a critter that can be killed but can't be tamed. ?--Robert A. Heinlein, "The Puppet Masters" - Information is more dangerous than cannon to a society ruled by lies. --James M Dakin |
On 9/4/24 14:33, Roy J. Tellason, Sr. wrote:
On Tuesday 03 September 2024 05:46:54 pm Dave McGuire wrote:It is.On September 3, 2024 5:45:47 PM "Russ Whale WA7MLW" <rwhale9@...> wrote:That oughta be a swear word...Back when they were still Agilent, I bought a loaded E4404b Spectrum analyzer Around $50 US. No problem. A few years later I needed to replaceSuits. -Dave -- Dave McGuire, AK4HZ New Kensington, PA |
On Wed, Sep 4, 2024 at 01:18 PM, Roy J. Tellason, Sr. wrote:
Somebody should have let them know that this happened...I am fairly sure that *someone* got an earful over it as the person affected is not one, I've been told, to mince words when they are irritated.? The thing is, I'm afraid, that the one hearing it is also one of the ones whom is somewhat responsible for the original treatment that they received - a typical manager that has risen to their level of incompetence. And I think that it's very true that as mentioned previously in the thread Keysight's Powers-that-Be are, as is becoming typical of such corporations, much more focused on the immediate profits (and resultant bonuses) and not so much on the future financial health of the company (AKA: A Future Person's Problem.)? To me, though, Keysight is relying on their name (or, more accurately, HP's reputation) to keep generating sales when they really have no competitive or innovative products to justify that - other than the 3458A of course.? And Fluke just came out with what could very much be a reasonable alternative to that legend.? HP was a truly innovative and legendary company that was a product of the views and integrity of Bill and Dave (as was Howard Vollum's Tektronix) but can only not be considered a textbook example of "Suicide by Suits." ?
Hal |
On September 4, 2024 2:48:59 PM "Harold Foster" <halfoster@...> wrote:
And now Boeing, with actual deaths involved. I was thinking maybe now people would sit up and take notice of the suit problem. But apparently not.Somebody should have let them know that this happened...I am fairly sure that *someone* got an earful over it as the person affected is not one, I've been told, to mince words when they are irritated. The thing is, I'm afraid, that the one hearing it is also one of the ones whom is somewhat responsible for the original treatment that they received - a typical manager that has risen to their level of incompetence. And I think that it's very true that as mentioned previously in the thread Keysight's Powers-that-Be are, as is becoming typical of such corporations, much more focused on the immediate profits (and resultant bonuses) and not so much on the future financial health of the company (AKA: A Future Person's Problem.) To me, though, Keysight is relying on their name (or, more accurately, HP's reputation) to keep generating sales when they really have no competitive or innovative products to justify that - other than the 3458A of course. And Fluke just came out with what could very much be a reasonable alternative to that legend. HP was a truly innovative and legendary company that was a product of the views and integrity of Bill and Dave (as was Howard Vollum's Tektronix) but can only not be considered a textbook example of "Suicide by Suits." They absolve themselves of any responsibility for this behavior by saying "It's just business". -Dave -- Dave McGuire, AK4HZ New Kensington, PA |
开云体育it is in my vocabulary too! usually preceded with a descriptive modifier搁别苍é别 On 9/4/24 11:19 AM, Dave McGuire via
groups.io wrote:
On 9/4/24 14:33, Roy J. Tellason, Sr. wrote: |
Yup. I was just being polite.
-Dave On September 4, 2024 8:54:52 PM 搁别苍é别 <k6fsb.1@...> wrote: it is in my vocabulary too! usually preceded with a descriptive modifier -- Dave McGuire, AK4HZ New Kensington, PA |
C'mon, Dave. Tell us how you really feel. On Wed, Sep 4, 2024, 6:46 PM Dave McGuire via <mcguire=[email protected]> wrote:
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I'm not big on restraint. I consider it a form of dishonesty. ;)
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-Dave On 9/4/24 22:04, Radu Bogdan Dicher wrote:
C'mon, Dave. Tell us how you really feel. --
Dave McGuire, AK4HZ New Kensington, PA |
开云体育Dear All,Let’s not get too carried away- Keysight has several T&M products that have the highest performance available from any company, worldwide- examples include the 110 GHz Lightwave Components Analyser and the 256 Gs/s Arbitrary Waveform Generator. Keysight is under pressure, especially from Rohde & Schwarz, in the general signal generator, spectrum analyser and vector network analyser areas. Inevitably, since China is where most of the world’s electronics manufacturing now takes place, China’s T&M products are advancing rapidly. The general point about manufacturing companies being managed by people who know nothing about what the companies make is well made, but it seems to be the way of the financial world that in the West does not much like manufacturing, as the ROI is lower than can be got from corporate actions, juicing and restructuring. As a banker said to me over a good lunch many years ago. “You know, my experience over many years has been that the best way to make money is to take it off other people.” That’s the capitalist/state capitalist system which, like the weather, will always be with us. Regards, Alwyn _____________________________________________________ Alwyn Seeds, Director SynOptika Ltd., 114 Beaufort Street, London, SW3 6BU, England. SynOptika Ltd., Registered in England and Wales: No. 04606737 Registered Office: 114 Beaufort Street, London, SW3 6BU, United Kingdom. _____________________________________________________ |
Re:? - Absolutely no proof but it is a simple theory for what I see happening to other people.
Pretty crass IMO, as even with the old DOS based database (Informix SmartWare!) we used at the ex works for decades, and even the newer (but utterly crappy) out of date Microsoft AX system,? we could go in and update/change or remove stale information such as contact names, phone numbers and so on. I think the only thing we couldn't do on the newer AX system, was change the company name.? And yes that was an issue when companies merged or were bought out by another causing a name change... Dave B. -- Created on and sent from a Unix like PC running and using open source software: |
开云体育Look at Duracell.Another suit problem. Prior to being bought by Proctor and Gamble, they had a very good product with a good reputation. Now the batteries leak in the packaging prior to installation in a product. I now will not allow Duracell batteries in my house. Glenn On 9/4/2024 4:21 PM, Dave McGuire
wrote:
On September 4, 2024 2:48:59 PM "Harold Foster" <halfoster@...> wrote:Somebody should have let them know that this happened...I am fairly sure that *someone* got an earful over it as the person affected is not one, I've been told, to mince words when they are irritated. The thing is, I'm afraid, that the one hearing it is also one of the ones whom is somewhat responsible for the original treatment that they received - a typical manager that has risen to their level of incompetence. And I think that it's very true that as mentioned previously in the thread Keysight's Powers-that-Be are, as is becoming typical of such corporations, much more focused on the immediate profits (and resultant bonuses) and not so much on the future financial health of the company (AKA: A Future Person's Problem.) To me, though, Keysight is relying on their name (or, more accurately, HP's reputation) to keep generating sales when they really have no competitive or innovative products to justify that - other than the 3458A of course. And Fluke just came out with what could very much be a reasonable alternative to that legend. HP was a truly innovative and legendary company that was a product of the views and integrity of Bill and Dave (as was Howard Vollum's Tektronix) but can only not be considered a textbook example of "Suicide by Suits."And now Boeing, with actual deaths involved. I was thinking maybe now people would sit up and take notice of the suit problem. But apparently not. They absolve themselves of any responsibility for this behavior by saying "It's just business". -Dave -- Dave McGuire, AK4HZ New Kensington, PA -- ----------------------------------------------------------------------- Glenn Little ARRL Technical Specialist QCWA LM 28417 Amateur Callsign: WB4UIV wb4uiv@... AMSAT LM 2178 QTH: Goose Creek, SC USA (EM92xx) USSVI, FRA, NRA-LM ARRL TAPR "It is not the class of license that the Amateur holds but the class of the Amateur that holds the license" |
Everything you say is true.
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I worked at Mallory back when Duracell was their brand name for cells (Mallory also made other components like pots).? I worked in R&D on lithium sulfur dioxide primary cells like used in the military BA-5590 batteries. Back then they had manufacturing plants in NC and I worked in North Tarrytown NY.? Their HQ was nearby in Tarrytown, just over the line from Irvington. Everyone there took great pride in their cells which at the time were considered among, if not the, best made in the world.? Special attention was paid to the seals to prevent leakage and damage to devices (they even had a warranty they honored).? The idea was to build the best possible product and consumers would pay the slight premium for the added performance and freedom from damaging leaks. Significant customer goodwill had been built over decades. When the company was bought the other component manufacturing was shut down to concentrate on cells as that was where the profit was. Understandable and justifiable as the times were changing. But the aim of the "suits" is to monetize customer goodwill into improved quarterly results, "shareholder value."? This is done by moving more money into marketing and cutting costs in manufacturing.? Any money spent in engineering is to drive out costs not improve the product.? Over time the quality is pushed so far down that the old reputation of the brand is the main force driving sales and products become overpriced crap. What we are left with is but a hollow shell of what was once a proud, solid product. This will happen to any company taken over by suits aka bean counters. Do not allow Duracells into your house. Peter On 9/5/2024 7:32 AM, Glenn Little via groups.io wrote:
Look at Duracell. |
Same here; Duracells are "remove on sight" around here.
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I swore by them all my life, until they started destroying things. But that's ok, because...."it's just business". No. It's greedy scumbag behavior that should've been beaten out of these people with a belt by their parents. -Dave On 9/5/24 07:32, Glenn Little wrote:
Look at Duracell. --
Dave McGuire, AK4HZ New Kensington, PA |
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