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Artek Manuals and HP 3325B

 

I have an HP 3325B on the bench that has some issues. ?The service manual is very detailed, and gives a logical and easy to follow troubleshooting procedure. ?Problem is, the SM download from the HP site is so low resolution that the board layout and chip locations are impossible to read. ?I ordered the manual from Artek for digital download last week via their website, and have heard nothing back on the download link. ?Emails and calls have gone unanswered. ?Anybody know what is up?
--
Tim Wright
Senior Engineer
Cumulus Media Chicago - WLS-AM
AL7DS
 

Dave died, and his widow is trying to keep things running by herself.

On Mon, Sep 16, 2024 at 11:11?AM Tim Wright via <al7ds=[email protected]> wrote:
I have an HP 3325B on the bench that has some issues.? The service manual is very detailed, and gives a logical and easy to follow troubleshooting procedure.? Problem is, the SM download from the HP site is so low resolution that the board layout and chip locations are impossible to read.? I ordered the manual from Artek for digital download last week via their website, and have heard nothing back on the download link.? Emails and calls have gone unanswered.? Anybody know what is up?
--
Tim Wright
Senior Engineer
Cumulus Media Chicago - WLS-AM
AL7DS
 

¿ªÔÆÌåÓý


Based on my experience what most likely what happened, is she sent the email with the link,?
and a spam filter somewhere ate it.

I contacted her with a different email address a few days after my order and she found my order?
and forwarded the link to the alternate email address...

It also sticks in my mind that there is a field on the form that is easy to miss if the page extends?
below the bottom of the visible screen...

Jim

From: [email protected] <[email protected]> on behalf of Michael A. Terrell via groups.io <terrell.michael.a@...>
Sent: Monday, September 16, 2024 12:01 PM
To: [email protected] <[email protected]>
Subject: Re: [HP-Agilent-Keysight-equipment] Artek Manuals and HP 3325B
?
Dave died, and his widow is trying to keep things running by herself.

On Mon, Sep 16, 2024 at 11:11?AM Tim Wright via <al7ds=[email protected]> wrote:
I have an HP 3325B on the bench that has some issues.? The service manual is very detailed, and gives a logical and easy to follow troubleshooting procedure.? Problem is, the SM download from the HP site is so low resolution that the board layout and chip locations are impossible to read.? I ordered the manual from Artek for digital download last week via their website, and have heard nothing back on the download link.? Emails and calls have gone unanswered.? Anybody know what is up?
--
Tim Wright
Senior Engineer
Cumulus Media Chicago - WLS-AM
AL7DS
 

That is pretty uncharacteristic for her. At least in my experience.? She has done a great job in keeping up with my manual orders.? I ordered several earlier this year.? I made sure to thank her for continuing the business and providing these resources to us all.? Usually sending them same day as soon as payment is received via PayPal.? Perhaps she is on vacation?? Hope everything is okay.??
?
-Frank
 

No problems at all as late as about 10 days ago.? Pretty sure the email address used will be the same Manuals@... used to contact them so be sure it is not being filtered.
?
Hal
 

The spam filter explanation is extremely likely - I fell prey to that recently. It's been the only issue in years of using their service, other than the unfortunate times when things were in flux due to obvious reasons. Since then, there's never been any issues with a manual delivery other than these prozaic ones (spam filter, etc), that are easy to eliminate.
I'm sure this just needs to be clarified, so probably contacting her by email would sort that out quickly.
Radu.


On Mon, Sep 16, 2024, 10:37 AM Harold Foster via <halfoster=[email protected]> wrote:
No problems at all as late as about 10 days ago.? Pretty sure the email address used will be the same Manuals@... used to contact them so be sure it is not being filtered.
?
Hal
 

Tim,
?
The Artek office mgr was out due to medical and is back now, filling orders once or twice a week.
I'll let them know to expedite if possible.
?
Regards, Ron
-
 

As I have a couple of EIP 588s in the queue at my bench, I've been looking for the SM out there. Did a quick search, and bam!, one of the free libraries to the rescue!... And as I look closer, in the preview, what do I see? It's an upload of Artek's proprietary PDF. As conspicuous as shady stuff like this can get.?

I pushed?the cost of the manual to Linda (PayPal through their website), but she wrote?me?back?telling me she's in the hospital?(as Ron states), and that it'll be at least a week until she can send it to me. I told her no worries whatsoever, health always comes first. And certainly, that's longer than my impatience is currently willing to sign off on, but I now feel I'm on the right side of things downloading that file from the free repository, knowing that I fully paid Artek (Dave/Linda) for it.?

I'm sure most, if not?all in this community would essentially proceed the same way.
Radu.?


On Mon, Sep 16, 2024 at 10:53?AM Ron via <roncarlson.email=[email protected]> wrote:
Tim,
?
The Artek office mgr was out due to medical and is back now, filling orders once or twice a week.
I'll let them know to expedite if possible.
?
Regards, Ron
-
 

¿ªÔÆÌåÓý

Hi Radu

?

I found the EIP 588 B manual on a sight in 2017? and informed Dave about it I have uploaded all the EIP manuals to Groups.io site EIP-Microwave excluding the EIP 588 B service manual

And there is a note explaining that the manual is at Artek as I have both the counter and the manual

I assume you are not on the EIP sight? if you have a EIP 588 B available then I could be in the market for it

Regards Paul

?

From: [email protected] [mailto:[email protected]] On Behalf Of Radu Bogdan Dicher
Sent: 17 September 2024 01:52
To: [email protected]
Subject: Re: [HP-Agilent-Keysight-equipment] Artek Manuals and HP 3325B

?

As I have a couple of EIP 588s in the queue at my bench, I've been looking for the SM out there. Did a quick search, and bam!, one of the free libraries to the rescue!... And as I look closer, in the preview, what do I see? It's an upload of Artek's proprietary PDF. As conspicuous as shady stuff like this can get.?

?

I pushed?the cost of the manual to Linda (PayPal through their website), but she wrote?me?back?telling me she's in the hospital?(as Ron states), and that it'll be at least a week until she can send it to me. I told her no worries whatsoever, health always comes first. And certainly, that's longer than my impatience is currently willing to sign off on, but I now feel I'm on the right side of things downloading that file from the free repository, knowing that I fully paid Artek (Dave/Linda) for it.?

?

I'm sure most, if not?all in this community would essentially proceed the same way.

Radu.?

?

On Mon, Sep 16, 2024 at 10:53?AM Ron via <roncarlson.email=[email protected]> wrote:

Tim,

?

The Artek office mgr was out due to medical and is back now, filling orders once or twice a week.

I'll let them know to expedite if possible.

?

Regards, Ron

-
 

Paul,
I have one working (mostly) 588 (not "A") and one not working?so well (= for?parts). Both projects at this point, and it's likely I'll not keep them once, hopefully, repaired. My main HP counter does everything I need.?
I think we'll need to take this conversation?to the EIP forum, either way. Or risk getting reprimanded here, I suppose.
Radu.?


On Mon, Sep 16, 2024 at 6:35?PM Paul Bicknell via <admin=[email protected]> wrote:

Hi Radu

?

I found the EIP 588 B manual on a sight in 2017? and informed Dave about it I have uploaded all the EIP manuals to Groups.io site EIP-Microwave excluding the EIP 588 B service manual

And there is a note explaining that the manual is at Artek as I have both the counter and the manual

I assume you are not on the EIP sight? if you have a EIP 588 B available then I could be in the market for it

Regards Paul

?

From: [email protected] [mailto:[email protected]] On Behalf Of Radu Bogdan Dicher
Sent: 17 September 2024 01:52
To: [email protected]
Subject: Re: [HP-Agilent-Keysight-equipment] Artek Manuals and HP 3325B

?

As I have a couple of EIP 588s in the queue at my bench, I've been looking for the SM out there. Did a quick search, and bam!, one of the free libraries to the rescue!... And as I look closer, in the preview, what do I see? It's an upload of Artek's proprietary PDF. As conspicuous as shady stuff like this can get.?

?

I pushed?the cost of the manual to Linda (PayPal through their website), but she wrote?me?back?telling me she's in the hospital?(as Ron states), and that it'll be at least a week until she can send it to me. I told her no worries whatsoever, health always comes first. And certainly, that's longer than my impatience is currently willing to sign off on, but I now feel I'm on the right side of things downloading that file from the free repository, knowing that I fully paid Artek (Dave/Linda) for it.?

?

I'm sure most, if not?all in this community would essentially proceed the same way.

Radu.?

?

On Mon, Sep 16, 2024 at 10:53?AM Ron via <roncarlson.email=[email protected]> wrote:

Tim,

?

The Artek office mgr was out due to medical and is back now, filling orders once or twice a week.

I'll let them know to expedite if possible.

?

Regards, Ron

-
 

¿ªÔÆÌåÓý

Agreed this should move from this sight? but I am only interested in 588 B

?

From: [email protected] [mailto:[email protected]] On Behalf Of Radu Bogdan Dicher
Sent: 17 September 2024 03:55
To: [email protected]
Subject: Re: [HP-Agilent-Keysight-equipment] Artek Manuals and HP 3325B

?

Paul,

I have one working (mostly) 588 (not "A") and one not working?so well (= for?parts). Both projects at this point, and it's likely I'll not keep them once, hopefully, repaired. My main HP counter does everything I need.?

I think we'll need to take this conversation?to the EIP forum, either way. Or risk getting reprimanded here, I suppose.

Radu.?

?

?

On Mon, Sep 16, 2024 at 6:35?PM Paul Bicknell via <admin=[email protected]> wrote:

Hi Radu

?

I found the EIP 588 B manual on a sight in 2017? and informed Dave about it I have uploaded all the EIP manuals to Groups.io site EIP-Microwave excluding the EIP 588 B service manual

And there is a note explaining that the manual is at Artek as I have both the counter and the manual

I assume you are not on the EIP sight? if you have a EIP 588 B available then I could be in the market for it

Regards Paul

?

From: [email protected] [mailto:[email protected]] On Behalf Of Radu Bogdan Dicher
Sent: 17 September 2024 01:52
To: [email protected]
Subject: Re: [HP-Agilent-Keysight-equipment] Artek Manuals and HP 3325B

?

As I have a couple of EIP 588s in the queue at my bench, I've been looking for the SM out there. Did a quick search, and bam!, one of the free libraries to the rescue!... And as I look closer, in the preview, what do I see? It's an upload of Artek's proprietary PDF. As conspicuous as shady stuff like this can get.?

?

I pushed?the cost of the manual to Linda (PayPal through their website), but she wrote?me?back?telling me she's in the hospital?(as Ron states), and that it'll be at least a week until she can send it to me. I told her no worries whatsoever, health always comes first. And certainly, that's longer than my impatience is currently willing to sign off on, but I now feel I'm on the right side of things downloading that file from the free repository, knowing that I fully paid Artek (Dave/Linda) for it.?

?

I'm sure most, if not?all in this community would essentially proceed the same way.

Radu.?

?

On Mon, Sep 16, 2024 at 10:53?AM Ron via <roncarlson.email=[email protected]> wrote:

Tim,

?

The Artek office mgr was out due to medical and is back now, filling orders once or twice a week.

I'll let them know to expedite if possible.

?

Regards, Ron

-
 

Were you able to get the schematic you need for the HP 3325B repair? I
have the paper copy if you need a few pages scanned or something while
you wait for the artek copy.

On Mon, Sep 16, 2024 at 11:11?AM Tim Wright via groups.io
<al7ds@...> wrote:

I have an HP 3325B on the bench that has some issues. The service manual is very detailed, and gives a logical and easy to follow troubleshooting procedure. Problem is, the SM download from the HP site is so low resolution that the board layout and chip locations are impossible to read. I ordered the manual from Artek for digital download last week via their website, and have heard nothing back on the download link. Emails and calls have gone unanswered. Anybody know what is up?
--
Tim Wright
Senior Engineer
Cumulus Media Chicago - WLS-AM
AL7DS


--


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Yes, Artek finally came thru and I was able to repair the unit. ?Root cause of the errors was the 30MHz crystal in the VCO was not oscillating. ?Injecting external signal at the test point restored operation. ?I then removed the crystal and tested it with my 3585A. ?It looked good, so I put it back in and the unit started working. ?I am guessing that the heat of removal caused it to start being a crystal again, weird. ?Either way it has been stable for several weeks now thru multiple power cycles.
--
Tim Wright
Senior Engineer
Cumulus Media Chicago - WLS-AM
AL7DS
 

Could be an unknown dry joint. Got fixed as part of removing/refitting the crystal?

Regards.

Dave 'KBV

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