On Fri, Jan 21, 2022 at 9:24 AM Tommy <tommy@...> wrote:
I eventually managed to restart the scope while logged in via the serial port and so loaded new firmware from USB, that was fortunate.
The scope is now in operation and I'm a happy camper!
As stated I first made a case with Keysight support and actually got a call from them, a nice call alright but the message was disappointing: we only do business with other businesses. I think they would have fixed my scope otherwise which is great for a 10 year old instrument but something to consider before buying Keysight if you're not a company!
Glad you got your scope running again.
Regarding your other point, that is a disappointing situation. There
is another long thread about that on the eevblog forum:
From your email address I assume you are probably in Sweden. I don't
know if the Keysight not-a-business-customer situation might be
slightly better currently in the US than in some other parts of the
world, and if it is, whether it will soon be just as bad. Previously I
was able to order parts online directly from Keysight through their
parts website. A couple of years ago that changed and you have to be
registered with a business account to be able to order parts. A year
or so ago I was still able to order parts by calling them and ordering
over the phone. I don't know if that would still be possible today
without a business account.
