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Member not receiving message notifications

Drew McCahill
 

We have one member in our group who is not currently receiving message notifications. ?She used to receive them but is not receiving any longer. All of her settings seem correct and are identical to other members who do receive the notifications. ?We tried removing her from the group, rejoining groups.io and then rejoining our group and that did not help. ?Any suggestions would be appreciated.
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Thank you,
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Drew
 

Did she by any chance recently relocate? Have her check her time zone to be sure it's set correctly.


On Tue, Apr 29, 2025 at 7:05?PM Drew McCahill via <drewmccah=[email protected]> wrote:
We have one member in our group who is not currently receiving message notifications.? She used to receive them but is not receiving any longer. All of her settings seem correct and are identical to other members who do receive the notifications.? We tried removing her from the group, rejoining and then rejoining our group and that did not help.? Any suggestions would be appreciated.
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Thank you,
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Drew
Drew McCahill
 

She has not relocated. Her timezone is correct. Thank you for the response. We'll keep trying to figure this out.
 

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What do you mean by "message notifications"?? Do you mean email messages or notifications on her browser?

Also, by rejoining groups.io, do you mean she deleted her account then signed-up again with the same email address?
Cheers,
Christos


On 2025-04-29 20:04, Drew McCahill via groups.io wrote:

We have one member in our group who is not currently receiving message notifications. ?She used to receive them but is not receiving any longer. All of her settings seem correct and are identical to other members who do receive the notifications. ?We tried removing her from the group, rejoining groups.io and then rejoining our group and that did not help. ?Any suggestions would be appreciated.
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Thank you,
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Drew
Drew McCahill
 

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She is not getting the email messages. Yes, she left our group and groups.io and then signed up again under the same email ID and with a new password.?

On Apr 29, 2025, at 11:36?PM, Christos Psarras <christos@...> wrote:

? What do you mean by "message notifications"?? Do you mean email messages or notifications on her browser?

Also, by rejoining groups.io, do you mean she deleted her account then signed-up again with the same email address?
Cheers,
Christos


On 2025-04-29 20:04, Drew McCahill via groups.io wrote:
We have one member in our group who is not currently receiving message notifications. ?She used to receive them but is not receiving any longer. All of her settings seem correct and are identical to other members who do receive the notifications. ?We tried removing her from the group, rejoining groups.io and then rejoining our group and that did not help. ?Any suggestions would be appreciated.
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Thank you,
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Drew
 

What does her "Email Delivery History" say? Are the messages begin delivered, as far as groups.io is concerned, or are they bouncing, or something else?

Jonathan

On 4/30/2025 12:16 AM, Drew McCahill via groups.io wrote:
She is not getting the email messages. Yes, she left our group and groups.io and then signed up again under the same email ID and with a new password.

On Apr 29, 2025, at 11:36?PM, Christos Psarras <christos@...> wrote:

? What do you mean by "message notifications"?? Do you mean email messages or notifications on her browser?

Also, by rejoining groups.io, do you mean she deleted her account then signed-up again with the same email address?
Cheers,
Christos


/On 2025-04-29 20:04, Drew McCahill via groups.io wrote:
/
/We have one member in our group who is not currently receiving message notifications. ?She used to receive them but is not receiving any longer. All of her settings seem correct and are identical to other members who do receive the notifications. ?We tried removing her from the group, rejoining groups.io and then rejoining our group and that did not help. ?Any suggestions would be appreciated./
//
/Thank you,/
//
/Drew/
Drew McCahill
 

All other members in the group receive the message. She does not receive them but does receive other emails. Also, she does not show as bouncing.

On Apr 30, 2025, at 1:25?AM, Jonathan Sivier via groups.io <jsivier@...> wrote:

?What does her "Email Delivery History" say? Are the messages begin delivered, as far as groups.io is concerned, or are they bouncing, or something else?

Jonathan

On 4/30/2025 12:16 AM, Drew McCahill via groups.io wrote:
She is not getting the email messages. Yes, she left our group and groups.io and then signed up again under the same email ID and with a new password.
On Apr 29, 2025, at 11:36?PM, Christos Psarras <christos@...> wrote:
? What do you mean by "message notifications"? Do you mean email messages or notifications on her browser?

Also, by rejoining groups.io, do you mean she deleted her account then signed-up again with the same email address?
Cheers,
Christos


/On 2025-04-29 20:04, Drew McCahill via groups.io wrote:
/
/We have one member in our group who is not currently receiving message notifications. She used to receive them but is not receiving any longer. All of her settings seem correct and are identical to other members who do receive the notifications. We tried removing her from the group, rejoining groups.io and then rejoining our group and that did not help. Any suggestions would be appreciated./
//
/Thank you,/
//
/Drew/
 

Yes but you did not answer Jonathan's question, what do you see when you go in her "Email Delivery History" screen?

Cheers,
Christos

On 2025-05-01 17:39, Drew McCahill via groups.io wrote:
All other members in the group receive the message. She does not receive them but does receive other emails. Also, she does not show as bouncing.
What does her "Email Delivery History" say? Are the messages begin delivered, as far as groups.io is concerned, or are they bouncing, or something else?

Jonathan
Drew McCahill
 

Thanks for all the response. ?I found her issue. ?She had groups.io blocked by her email provider. ?All fixed now. ?Thank you.
 

On Thu, May 1, 2025 at 05:39 PM, Drew McCahill wrote:
All other members in the group receive the message. She does not receive them but does receive other emails.
Drew -- I can't speak for others, but I still don't understand what you're talking about. Please clearly state what action was taken, what the expected system behavior was, and how the system isn't meeting those expectations.
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- Does she, or does she not, receive normal group emails?
- "Message notifications" is a different thing. Is that what she's not receiving?
- Is she expecting said notification to come via email, or via her browser (that's different, too)?
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You said she has recently subscribed under a new address. Has she gone into her subscription settings -- while logged in under that address -- and looked to see if it's set up correctly? /helpcenter/single/membersmanual#subsettingsSub_MemNotificationshtm?
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Finally, please note that you only get notifications for what someone else does. So if she sends a post to the group and isn't getting back a notification of what she just did, that's normal behavior.
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Hope this helps,
Bruce

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