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I received the email below from an irate member (when pressing reply to their email a valid email address shows in the To: field).? Things get flagged as Spam all the time.? Why unsubscribe the member?? They clearly got the email below.? I am confused.

On Wed, Feb 26, 2020 at 07:04 AM, Jon Matcho wrote:

Things get flagged as Spam all the time.? Why unsubscribe the member?? They clearly got the email below.? I am confused.

Jon -- See?/g/GroupManagersForum/wiki/Removed-for-spam

This has nothing to do with bouncing.?

Bruce

On Wed, Feb 26, 2020 at 11:30 AM, Marge in MN wrote:

it is not the member's fault that their messages are going to Spam.

Maybe.? If the person marks it as spam, it's their fault.? There are several email providers that do it on their own though.? If the member doesn't remove it from the spam folder before clearing the folder, that's also the member's fault.? For those providers that mark it as spam, then clear the folder on their own, it's not directly the member's fault, but is still their responsibility to fix.

Duane
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GMF's Wiki: /g/GroupManagersForum/wiki
Help: /static/help
A few site FAQs: /static/pricing#frequently-asked-questions

Thanks for your replies, and breaking this topic out (I thought it was close enough to the other).

My issue with the groups.io handling is that I suspect most members have done nothing on their end and are receiving the Spam message from groups.io.? The addresses in my group are from @yahoo.com and @aol.com.? My membership spans all ages and it is likely they're old dogs not ready for new tricks.? Of the ~10 members I saw receiving these alerts, just 2 corrected and I have no idea about the others.

So... who cares if @yahoo.com thinks groups.io is a Spam originator?? That will play itself out naturally as people move away from their @yahoo.com accounts from frustration with Yahoo in general.

There have been a handful of suggestions for a group manager to deal with members and essentially teach them to unspam their stuff, add to contact books, etc.? That's way too much work that's unreasonable to put upon members and group managers.??

At least thoroughly soften the "Spam / you're bad" message sent to members.? The message being sent right now might as well have loud alarm sounds attached to it.? I can't entirely blame my member's response (whom I have now lost as a frustrated member -- I was not able to reconnect with him).

Jon

On Sat, Feb 29, 2020 at 08:20 AM, Jon Matcho wrote:

My issue with the groups.io handling is that I suspect most members have done nothing on their end and are receiving the Spam message from groups.io.? The addresses in my group are from @yahoo.com and @aol.com.

Have you read the Wiki page that Bruce gave you?

So... who cares if @yahoo.com thinks groups.io is a Spam originator?? That will play itself out naturally as people move away from their @yahoo.com accounts from frustration with Yahoo in general.

At some point, everyone that has a Yahoo (or other reporter) address.? Because the mechanism is in place, GIO uses it.? If there were enough reports and GIO did nothing, eventually all emails from GIO would be blocked for everyone on that service.? Yahoo, AOL, and Gmail aren't concerned about it because they're so big.? A small service like GIO is concerned about their reputation among those big guys, so removes accounts that report they've received spam.

Duane
--
GMF's Wiki: /g/GroupManagersForum/wiki
Help: /static/help
A few site FAQs: /static/pricing#frequently-asked-questions

On Sat, Feb 29, 2020 at 09:20 AM, Jon Matcho wrote:

My issue with the groups.io handling is that I suspect most members have done nothing on their end and are receiving the Spam message from groups.io.??

I follow up with everyone removed in this manner, and my experience has been the exact opposite; of the five subscribers involved, four of them did it intentionally, marking a group message as spam instead of taking the trouble to unsubscribe.

It's easy to lose sight of the fact that the FBL mechanism frequently works exactly the way it's supposed to.

So... who cares if @yahoo.com thinks groups.io is a Spam originator?? That will play itself out naturally as people move away from their @yahoo.com accounts from frustration with Yahoo in general.

It's important to understand the consequences of taking no action.?Do we really want groups.io to?ignore?such requests, at the cost of possibly being labeled a spammer site??

This is not just conjecture. Two years ago, Norton Internet Security blocked the entire groups.io domain. AVG soon followed. You can read all about it?. The problem persisted for nearly a week. I had moved my group(s) from Y!G to groups.io shortly before that, and had a very difficult time convincing everyone that we hadn't just made a horrible mistake.

Groups.io already has two strikes against it:? it's a "foreign" top-level domain, and it sends a lot of messages. Like it or not, we are all very much invested in ensuring that it doesn't get a third strike. Honoring the feedback loop mechanism is part of that.

Regards,
Bruce