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I am trying to tidy up subscription attempts

Pending subscription messages expire after 14 days I believe

But do subscription attempts expire

They all appear genuine, yet do not respond to the pending subscription message

In a few cases not even to the confirm your email message

So was just wondering if they expire at some point


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Nivard Ovington in Cornwall (UK)

On Tue, Feb 25, 2020 at 04:33 PM, Nivard Ovington wrote:

But do subscription attempts expire? They all appear genuine, yet do not respond to the pending subscription message. In a few cases not even to the confirm your email message.

So was just wondering if they expire at some point.

Yes, after 14 days, unless (IIRC) a Moderator "claims" them.

Some applicants can be a real pain, for the reasons you outlined above, and I sometimes wonder if if they ever get around to completing the paperwork (so to speak) they will turn out to be annoying members.?

I have never compiled any figures but I would guess that that possibly a majority of applications the group I moderate (& co - own) receives fall off the end of the desk after 14 days, and that is 14 days during which we will have sent them further P/S messages and often repeat "Confirm" requests.

To be fair to these individuals I always check their email delivery records to make sure that the various prompts have been accepted for delivery, and I cannot recall any cases where they haven't been; it all adds to the frustration.

There was one recently who applied when logged in, so wasn't flagged as NC; that at least was a step in the right direction. He ignored the first P/S message, and certainly 1, possibly 2, resends. At the end of his time he was duly rejected. A couple of days later he submitted another application. With no sign of a response to the P/S message I took the trouble to send a specific email to him, telling him why he had been rejected first time round and pointing out that the same would happen again if he persisted in not answering the P/S message. A day or so later he did indeed send a (satisfactory) response and was admitted.

It is all extremely frustrating, and if anyone has a quick and easy solution I would love to hear it.

Sometimes I wish there was a "Send BSOD" message available to moderators. <evil grin>

Chris (also in the UK; Lancashire to be a bit more specific)

Hi Chris,

I'm wondering how you are able to check on whether the prompts were accepted for delivery. I can see if a member is bouncing, but these are prospective members.?

I'm not sure what's meant by P/O either.?

I *do* know exactly what you mean about the flakiness of people applying to join and then not responding to the auto-reply that asks them for information on their credentials! I own a large group (~3000 members) and we receive several subscription requests most days. A minority reply. Once, in the bad old Yahoo days, I even got a nasty response complaining that it was too much work to respond!?

Thanks for any enlightenment you're able to provide!

Patty Stokes

On Wed, Feb 26, 2020 at 03:02 AM, Patty Stokes wrote:

I'm not sure what's meant by P/O either.

I suspect that the above is a typo for P/S, which I used twice in my post. P/S = Pending Subscription, as in the message sent to applicants asking them to explain why they want to join a particular group.

Patty; you also asked I'm wondering how you are able to check on whether the prompts were accepted for delivery.

Go to your list of applicants, and click anywhere on their "line" other than the checkbox. This will take you to that person's "personal page", at the top of which are tabs for (inter alia) Activity History and Email Delivery History. Clicking on the latter will take you to another page where you will find a box for Most Recent Successful Delivery. Below that box are others for Most Recent Unsuccessful Attempt and Recent Bounces.

Used together you should be able to see if the Pending Subscription message reached the recipient or not... but that is not the same as confirming that they have actually read it and responded accordingly.

Chris

Hi Chris

Apologies for the late reply, caught one of the bugs going round

Thanks for the clarification

I have just been through them all and resent the message yet again, thats two and even three repeats in some cases

As you say, some can be a pain, it would be nice to know what the problem is but hard to tell, but most don't seem to do any more once they try and subscribe

Thanks again

Nivard Ovington in Cornwall (UK)

On Fri, Feb 28, 2020 at 05:04 PM, Nivard Ovington wrote:

I have just been through them all and resent the message yet again, thats two and even three repeats in some cases

As you say, some can be a pain, it would be nice to know what the problem is but hard to tell, but most don't seem to do any more once they try and subscribe

What I've done is set up an active Rejected Subscription notice.? It says simply,
"You never replied to the request for information, so your subscription request is being rejected.? You may apply for this group again when you're ready to comply.

Thanks,
Moderator"

I usually reject a subscription about 2 days after the 2nd non-reply for the pending information.? I've had a few people that have joined shortly after and all replied quickly to that Pending notice. ;>)

Duane
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GMF's Wiki: /g/GroupManagersForum/wiki
Help: /static/help
A few site FAQs: /static/pricing#frequently-asked-questions

Thanks for that suggestion Duane

I have set a rejection message up for each of my groups

It doesn't look as if it can be automatically sent when the subscription application is rejected?

Is that correct?

So its just a matter of selecting it when you reject the application manually

Nivard Ovington in Cornwall (UK)

Hi Duane

Hmmm, maybe I am reading that wrong then

I just went to test send the rejection message, but did not find it listed when I select Send Message

Then went back to the rejection message and see the wording "Message sent when a pending subscription is rejected"

So just did a test subscribe, confirm email address, then reject that application

And the message received back subject "Your subscription was not approved"

With the rejection message I created in the body

All very neat and tidy I must say

A far cry from the system we had to endure under Rootsweb/Mailman

Nivard Ovington in Cornwall (UK)

On Sat, Feb 29, 2020 at 08:19 AM, Nivard Ovington wrote:

And the message received back subject "Your subscription was not approved"

With the rejection message I created in the body

If you'd like that to be different (less harsh?), you can change the Subject in the notice settings.

Duane
--
GMF's Wiki: /g/GroupManagersForum/wiki
Help: /static/help
A few site FAQs: /static/pricing#frequently-asked-questions