Photo problem after deletion due to lack of space
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About a month ago, I received a notice from the Groups.io powers that be that our emailed photos would be deleted due to lack of space.? Even though, I deleted over 100, this happened yesterday.? The problem is that no one in my group can post photos to their albums, including me.? How do I reinstate our ability to use this feature?
Marge in MN
Mod changed subject for clarity from Need HELP! |
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On Tue, Feb 25, 2020 at 01:03 PM, Marge in MN wrote:
Even though, I deleted over 100, this happened yesterday.? The problem is that no one in my group can post photos to their albums, including me.If your group is using too much space, nothing can be uploaded except attachments, but even those will be removed in a short time if you've enabled "Delete Old Attachments" for the "Storage Limit Reached" setting.? Are you using any storage for files or photos (other than emailed)?? Do you have the correct settings for those items to allow uploads or are they disabled?? More details, including usage, might help narrow down the problem area. Duane -- GMF's Wiki: /g/GroupManagersForum/wiki Help: /static/help A few site FAQs: /static/pricing#frequently-asked-questions |
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On Sat, Feb 29, 2020 at 12:03 PM, Peter Cook wrote:
if I understand you correctly, when we have used up our storage quota there is no way to upload files, photos, etc. without first manually deleting content - even if the group is set to "Delete Old Attachments??Correct if the space used is still over the limit.? The intent with deleting attachments is to free up space, but if the 'permanent' items take too much, you still can't upload. Duane -- GMF's Wiki: /g/GroupManagersForum/wiki Help: /static/help A few site FAQs: /static/pricing#frequently-asked-questions |
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On Sat, Feb 29, 2020 at 01:03 PM, Peter Cook wrote:
Duane, if I understand you correctly, when we have used up our storage quota there is no way to upload files, photos, etc. without first manually deleting content - even if the group is set to "Delete Old Attachments??Peter -- Go to Admin>Upgrade and check usage...you should see a bar graph explaining how much of your quota is being used, and how much is in each category.? The "delete old attachments" setting runs a job that purges the some of the old attachments on a weekly basis. It deletes just enough to get your group to 95% of quota. It does not touch any other files and photos, only attachments. If over the ensuing several days (i.e.: before the job runs a second time) your group receives enough additional content to again go over quota then it still may be necessary to manually delete some of it. Of course, if Files and Photos by themselves are already at 100% of quota then you won't be able to upload anything no matter what this setting says. Why doesn't groups.io delete old attachments in real time? Incoming attachments need to be held for awhile so that those on "No Email" (or who receive digests) can get it. If your group was already at 95% of quota before a new attachment came in, it would be deleted immediately...and everyone not subscribed to Individual Emails would be left wondering what happened. By allowing your group to go over quota for a few days, groups.io ensures that this material will remain available to your subscribers for a reasonable amount of time.? Hope this helps, Bruce |
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On Mon, Mar 2, 2020 at 04:47 PM, Peter Cook wrote:
Let's say that the day after the weekly purge happens, someone sends an attachment that brings us back up to 100% usage. What happens to emails with attachments that arrive before the next purge and before we manually delete content?These attachments will accumulate (in excess of your quota) until the purge job runs again...but no one will be able to upload anything. At least that's what's happening in my test group. Let me know if your experience is different. Bruce |
Marge in MN
Duane
Pete Cook
Bruce Bowman