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Pending subscription


 

Ok, so I just read the prior posts on "pending subscription", I can see this topic has been going on for some time.

I just spent a considerable amount of time testing it, this lovely Saturday am, on multiple "new" accounts.

The issue I'm finding on the accounts I was testing, is that after applying to join, they DO get the form I generated with a series of questions, however, neither? I nor the other owners/moderators ever receive their reply (and no, it's not going into my spam folder).? In fact, if I just send an email directly to that delivery address, I don't receive that either.

The address that was generated is:?
"[email protected] Group Moderators" <[email protected]>
eg, any email sent to that email address, is NOT received by me or the other moderators.??

Any ideas why???


 

Check your subscription settings for Owner Emails on the group, down at the bottom, to make sure you're set to receive owner emails.? Since the person isn't a member yet, you'll want to receive All Emails to the owner address.? You may get a little spam now and then, but that would be the only setting you could use to get them.? As of now, they aren't shown/saved for non-members on the site, though it's been requested.

Duane
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Duane... you were right, it was only set to subscribers.? I did change it (see the attached).? However, I am still NOT receiving any emails sent to that email address (and nothing in my spam box).? Have tried it multiple times.? Any clues???

Steve


J_Catlady
 

Did you check your subscription page to make sure you're set to receive owner emails?

On Sat, Mar 17, 2018 at 7:01 AM, Steve <butterandpeanuts@...> wrote:
Ok, so I just read the prior posts on "pending subscription", I can see this topic has been going on for some time.

I just spent a considerable amount of time testing it, this lovely Saturday am, on multiple "new" accounts.

The issue I'm finding on the accounts I was testing, is that after applying to join, they DO get the form I generated with a series of questions, however, neither? I nor the other owners/moderators ever receive their reply (and no, it's not going into my spam folder).? In fact, if I just send an email directly to that delivery address, I don't receive that either.

The address that was generated is:?
"[email protected] Group Moderators" <[email protected]>
eg, any email sent to that email address, is NOT received by me or the other moderators.??

Any ideas why???



J_Catlady
 

p.s. The issue has not been that the replies are not received. It's that, randomly, the pending members don't receive the Pending Subscription notice at all.

On Sat, Mar 17, 2018 at 7:01 AM, Steve <butterandpeanuts@...> wrote:
Ok, so I just read the prior posts on "pending subscription", I can see this topic has been going on for some time.

I just spent a considerable amount of time testing it, this lovely Saturday am, on multiple "new" accounts.

The issue I'm finding on the accounts I was testing, is that after applying to join, they DO get the form I generated with a series of questions, however, neither? I nor the other owners/moderators ever receive their reply (and no, it's not going into my spam folder).? In fact, if I just send an email directly to that delivery address, I don't receive that either.

The address that was generated is:?
"[email protected] Group Moderators" <[email protected]>
eg, any email sent to that email address, is NOT received by me or the other moderators.??

Any ideas why???



 

uh, yes, my previous post here i even included a screenshot...


 

On Sat, Mar 17, 2018 at 09:19 am, Steve wrote:
still NOT receiving any emails

Just to verify, you did save the settings for your subscription?? The only other thing I can think of is that there may be a delay between the time you change it and when it kicks in.? Maybe try a few times through the day.? If you're still not getting them after a few hours, I'd send as much info as possible to support in case there's a glitch.

Duane
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