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I have a primary membership group and a subgroup my organization uses for managing membership requests. This management subgroup is managed by a handful of individuals who need to receive these emails. Right now, I've got the membership request subgroup configured to allow non-registered emails to go through with moderation. This allows me to add only the management users to that subgroup while still allowing our other members to email the list. All of the management subgroup people should receive the emails sent to the subgroup (which does occur), and the original sender should get a response (works if we "reply all"), but I don't want all members of the primary group to get these emails.

This does work as configured. However, this has been proving to be quite a large management burden as I have to approve all emails to this subgroup which adds a significant delay. Is it possible to configure the system in some way to allow my members to email this subgroup without being part of the subgroup itself. Or a way to add them to this subgroup so they can email freely, without them receiving all emails other than their own?

I've seen something similar to this on other tools called a "Support Group". Is it possible to configure groups.io to work this way?

I'm a bit stumped. Any help you can provide would be much appreciated.

--
Colin Taylor

Colin,

Is it possible to configure the system in some way to allow my
members to email this subgroup without being part of the subgroup
itself.

I have a similar situation with the board subgroup to my PTA group. Unit members (members of the primary group) ought to be able to email the board, and just the board, but shouldn't receive other's messages to the board nor messages among the board members.

My solution is the same as yours, but my traffic is low enough that the moderation of messages to the board hasn't really been a burden.

The idea has been mentioned in beta@, but not presented as a feature request in its own topic. If you would like to start such a topic I'll gladly second it.

Or a way to add them to this subgroup so they can email freely,
without them receiving all emails other than their own?

No.

At least, not in an enforceable way. You could set them to no mail, but they'd still be free to peruse the subgroup's messages on site, and could change their email subscription setting at any time.

Shal

Colin,

Is it possible to configure the system in some way to allow my
members to email this subgroup without being part of the subgroup
itself.

Yay!

Looking further I find that topic was noticed, and the request has made it to the official to-do list:


I thought it had, but when found that Mark didn't comment in the topic I doubted my memory. Should'a looked at trello before posting.

Shal

If I really wanted this sort of feature, I think I'd investigate setting up a moderator e-mail address that auto-responded an approval...

Jeremy,

If I really wanted this sort of feature, I think I'd investigate
setting up a moderator e-mail address that auto-responded an
approval...

Depending on the software or service you use that might not work:


I don't know if Mark has actually implemented defense against Approval being triggered by an auto responders, but that could prevent the function you intend.

Shal

On Fri, Aug 18, 2017 at 01:56 pm, Colin Taylor wrote:

Right now, I've got the
membership request subgroup configured to allow non-registered emails to go
through with moderation.

Look at the "Settings" button at the left. Click "Integrations" above it. There look for
"Create a receive-only email address that posts to your group."

Just what I was having as a second thought!

Or make all members of the subgroup moderators able to approve messages to it.

Colin,

Other ideas?

Only a previous one: in beta@ "bump" the idea of having an option in subgroups to allow primary group members to post without moderation.

I'd recommend a new topic for it, as the prior references are buried in odd topic subjects. You can cite the trello item, asking that it be "bumped" up in priority.


Shal

On Fri, Aug 18, 2017 at 02:50 pm, Shal Farley wrote:

Colin,

> Is it possible to configure the system in some way to allow my
> members to email this subgroup without being part of the subgroup
> itself.

I have a similar situation with the board subgroup to my PTA group. Unit
members (members of the primary group) ought to be able to email the
board, and just the board, but shouldn't receive other's messages to the
board nor messages among the board members.

Sorry, Shal, can you explain in simple words how to do this?
I would like to give the main group members the opportunity to contact the moderation subgroup, but I don't want them to be actually part of the subgroup or read messages among moderators.

Thank you.
Marina

Marina,

I would like to give the main group members the opportunity to contact
the moderation subgroup, but I don't want them to be actually part of
the subgroup or read messages among moderators.

In the Message Policies section of the mod subgroup's settings, check "Allow Non Subscribers to Post
Posts by non-subscribers will be moderated, instead of rejected".

The two limitations are:

1) Non-members here means any non-member; there's no way to restrict it to just members of the primary group.

2) Messages from the primary group members are moderated when posting to the mod subgroup. This one might be considered an advantage, but I mention it because it is not optional.

Shal

Thank you, Shal.

Marina