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One of the owners of one of the groups I help moderate sent an email to the group twice. In both cases, the email did not appear on the groups.io site and was not reflected to the membership. The sender is not a technologist, but he is an experienced computer user and he posts to the group successfully several times a day. He received no undeliverable mail message. He's checked his spam folder for error messages. He forwarded the message to me and to one of the other co-owners, who then successfully sent the message to the group.

I've gone through the activity log and find no evidence that the email ever made it to groups.io.

I've examined the message he forwarded to me and I can't see anything exceptional about it.The only things notable are it is long (8846 characters) but not excessively long. Most of it was pasted into the email. HTML for the paste shows fairly elaborate formatting. It was sent from a me.com address, through Apple Mail, I think.

I baffled. What am I missing? Has anyone experienced anything similar?
Best, Marv

Marv,

Typically, the answer to email disappearing into the ether is waiting for another day or so. There is no guarantee for immediate delivery.

More proactively, is this a one (two) time issue, or can that user not still send any messages to the group?

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Gerald

It looks like a message specific issue. The user sent the message twice. Both times it fell into a back hole. He sent it to a co-owner. The co-owner posted it successfully. The problematic poster posted other messages successfully the day before the problematic period and later the same day. He posts several times a day almost every day.

It is a two time issue. He has had no difficulty posting either before or after the problematic two post attempts.

Thanks for responding. It would be easy to chalk this up as a mystery of store and forward and trundle on, but I am baffled.

I am considering asking him to try to post the message one more time, but the group has moved on and I would not like to confuse the group with a weird repost.

I am not very familiar with Apple email. Do they perform aggressive filtering that could account for this? I soured on Apple way back in the 80s, probably irrationally, and I have avoided them since.
Best, Marv

Marv,

It looks like a message specific issue. The user sent the message
twice. Both times it fell into a back hole.

If they were addressed correctly to the group's posting address then they should show in the Activity Log.

I am considering asking him to try to post the message one more time,
but the group has moved on and I would not like to confuse the group
with a weird repost.

You could temporarily put him on Override: Moderated before the repost. Then delete it if it arrives in the Pending list.

If you do, have him also CC it to your address directly. That might provide a clue as to whether the message didn't send, or wasn't accepted by Groups.io.

I am not very familiar with Apple email. Do they perform aggressive
filtering that could account for this?

I've never used Apple email, but I have used email services that would block me from sending messages that contained specific things. The case I can think of involved an attachment with a "dangerous" (executable) file type - this was back in the heyday of infected computers being used to send viruses on to everyone in the user's email address book.

But if Apple mail did something like this it should at least have sent back an error message about why the message wasn't sent.

There was a time when Yahoo Groups would reject inbound messages that contained certain Subject text - again back in the heyday of viruses. But I don't believe Groups.io does anything of the sort, and if they did I'd expect the sender to get an error back, as well as the "attempted to send" appearing in the Activity Log.

Shal


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