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Thank you for the reply Duane, I am hesitant to share the rest of this story but did not hear from anyone at Groups.io yet nor know if they received my inquires so here goes. I'll try to make this as brief as possible.

On Monday 10/21 fearing the multiple 'deadlines' speeding out of our control I decided to take the plunge and began upgrading my three existing Groups.io groups from "Free to 'Premium' at the then effective 1 year for $110 Premium rate.

As I was working through the groups in no particular order the I found the payments on Groups.io were slow to process and was dumped back to the enter credit card info screen several times.

After entering the same billing info several times for each group I finally received a successful completion for the first group and eventually a successful payment completion for my second group of the three at $110 per group for a year of premium service..

When I attempted to upgrade my third group the payment would not process. I called my bank and they said all was fine with my card and the bank agent said she saw the successful payments to Groups.io for groups one and two that had processed.

After talking to the bank I continued to try and ;'upgrade' the 3rd group multiple times over the next 8 hours using both the original and a second confirmed fully functional credit card yet my upgrade transaction for the third group would still would not process. I even switched browsers, devices and ISP's.

I continued this right up until the 0900 PDT 'deadline' at which time the yearly premium upgrade price for my third group doubled from $110 to $220.

I stopped at this point after having been up all night trying to give Groups.io my money.

I wrote [email protected] several times along the way providing invoice numbers and group names but haven't heard anything about my third group which remains in 'free' status with an offer to upgrade to yearly premium for $220. My first two IO groups are 'Premium' and ready to begin migration, .

Migrating the first two groups from Yahoo to groups.io makes no sense for me without the third due to overlapping members who cannot be members of all three groups.

I've already received bot info from IO about migrating one of the three groups but am hesitant to start not knowing the future status of my third group.

I do not want to deal with the complexity of managing and transferring the groups as sub-groups and opted to pay $110 each for all three groups as stand alone entities with the storage etc that would afford but now feel like I just wasted $220 for the first two groups in the process.

I can't afford to pay another $220 for the 3rd group on top of $220 already paid for the first two due to what my bank suggests was a Groups.io payment processing glitch out of both their and my control. The payment method used for groups one and two remains on file at IO for group 3 but no updates.

Thank you for reading and offering any suggestions.

Charlie
railscan@...

Dear Charlie

I can understand your point.
I have tried on the beta forum to argue that the deadline overnight was just unbelievably unfair.

I did not even get a response.

Also the fact that in the announcement, Mark Fletcher said any group would be for a fee after the first paying year, while at first we were supposed to pay 110 dollars just once, and could then revert to the free plan.?
On october 22nd, MF changed his policy and said groups would be free again.

I had to make a decision as you before 9am and decided NOT to migrate because I knew my group would POSSIBLY help me out with a one time payment of 110 dollars, but could not pay every year and would even be appalled at the change of policy.

And now I missed the deadline for the 110 dollars fee that I was painstakingly trying to persuade my two groups to pay.

I dont even speak about the several other French adoption and handicap children group whom I am not a moderator of, and which I was trying to get informed by translating the info into French and explaining to them that they could move and save their archives !

Everybody there is upset at such a short notice, sudden upheavals, and high fees (for us in France it IS a lot of money).

Several people have asked to get a week or two delay to get the money together and get their groups up for the move, such as you do.

We get absolutely no answer.?

I understand io groups has many defenders, those who moved when it was free or would afford the money easily.?

At this point, is there any point in trying to restore some flexibility or is this their last word ??

Deborah from Paris, France