I have a new group with two moderators. Both of them are unable to approve members and messages. They do receive notification e-mails that a member or message must be approved. However, when they click on the e-mail's link for "View Pending Member" or "View this message online," they are shown a page that says "You do not have permission to access that page." (They are logged in at the time.)

Also, on the web interface they only see one option (Activity) under Admin. (Regular users see none and moderators should see all, including Members, etc.)

Any help is appreciated.

Ron

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Thanks, Michael.

Sorry to be dense, but where are permissions set, if they are different from Roles? I have both moderators set to that Role.
Other than that, I don't see any place to set specific permissions in their Membership.

In the group's Privacy settings, I have the Member Directory set to "Moderators and Owners." For all other options on the Settings page, I also have "Moderators and Owners" specified, although I don't think those options have any relevance to approving/modifying members and messages.

Ron

On Tue, Oct 22, 2019 at 05:45 PM, Ron Mura wrote:

I have both moderators set to that Role.

Just below the Role box, there's a whole bunch of Moderator Permissions you can set for each moderator.? The big one is Set Moderator Privileges.? If they have that one, they can make themselves owner and/or remove you!

Duane
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Ah, I don't see the whole "Moderator Permissions" section when using the Firefox browser. It's there when I log in
with Chrome.

Thank you, Duane and Michael.

Ron

On Oct 22, 2019, at 6:41 PM, Ron Mura <rsvgrsio@...> wrote:

Thanks, Michael.

Sorry to be dense, but where are permissions set, if they are different from Roles? I have both moderators set to that Role.
Other than that, I don't see any place to set specific permissions in their Membership.

In the group's Privacy settings, I have the Member Directory set to "Moderators and Owners." For all other options on the Settings page, I also have "Moderators and Owners" specified, although I don't think those options have any relevance to approving/modifying members and messages.

Admin > Members
For existing Moderators:
Select "Moderators" from the "Member" dropdown menu (near the top of the page)
Then Click on the Member's or Moderator's row (not the check box to the left of their "Display Name")
-Use "Role" menu to change to: "Member", "Moderator", or "Owner"
If set to "Moderator", scroll down to:
"Moderator Permissions" section and check (as desired):
Approve Pending Messages
Edit Archives
Invite Members
Create/Delete Hashtags
Manage Subgroups
Add or Modify Integrations
Modify Group Settings
Manage Paid Subscriptions/Donations
Billing
View Member List
Approve Pending Members (also allows access to the member list)
Ban Members (also allows access to the member list)
Set Member Subscription Options (also allows access to the member list)
Set Moderator Privileges (also allows access to the member list and allows setting member subscription options)
Remove Members (also allows access to the member list)
NOTE: "Set Moderator Privileges" will allow this Moderator to change "Moderator Permissions" for all Moderator AND Owners, including promoting themselves to "Owner" and demote you to "Member" or "Moderator; or to "Delete Group"
"Notifications" section and check (as desired):
Email when there are messages needing approval.
Email when there are members needing approval.
Email when a member joins/leaves this group.
Email when group storage limits are reached.
Email when someone creates or deletes a subgroup.
Email when someone reports a message.
NOTE: Moderators can also change these for themselves.
"Owner Email" section and select one:
All Emails
Subscribers Only
None
NOTE: Moderators can also change this for themselves.
"Email Delivery" section and select one:
Individual Messages
Full Featured Digest
Daily Summary
Special Notices Only
No Email
NOTE: Members can also change this for themselves.
"Signature" section and select and write (as desired):
Use Signature For Web Posting
Use Signature For Email Posting
<compose Signature>
"Advanced Preferences" section. Use dropdown menu for further "Email Delivery" customization:
NOTE: Members can also change this for themselves.
"Posting Privileges" section and select one:
Use Group Moderation Setting
Override: not moderated
Override: moderated
Override: new user moderated
Override: not allowed to post
Override: moderate the first message of every topic this person starts
Override: moderate all messages of every topic this person starts
NOTE: Moderators with "Member Subscription Options" can also change this for everyone.
NOTE: I recommend "Use Group Moderation Setting", except for members who require permanent Moderation of some kind.
MOST IMPORTANT (to actually make these changes happen)
CLICK ON "SAVE" bottom at bottom of page.

On Tue, Oct 22, 2019 at 05:59 PM, Ron Mura wrote:

I don't see the whole "Moderator Permissions" section when using the Firefox browser

Might be a plug-in interfering.? I use FF (albeit an old version) and have no problems.

Duane
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Help: /static/help
GMF's Wiki: /g/GroupManagersForum/wiki
Search button at the top of Messages list
A few site FAQs: /static/pricing#frequently-asked-questions

You can set what they do, click on their name and you should see lots of boxes you can tick for what they can do