I could not notice when a member of my groups report a message for spam, they are automatically removed from the group.

Why is that?

Thanks

Joe

Discussions and explanations can be found at /g/GroupManagersForum/topic/11901516 and /g/GroupManagersForum/topic/8132752

Duane
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This is a very long subject regarding the major ISPs requiring certain information on each and every message they receive for their subscribers.??
They also are continually modifying those requirements
As a result, very often, one of their subscribers is sent a message by groups.io because they are a member of a group here as you and I are.
And the ISP receiving the message arbitrarily decides does not adhere to their rules because
? ?Some other ISP Blacklisted groups.io
? ?The Content may seem to contain objectionable words or phrases, etc.
? ?The message may seem (to them) not to come from a valid source.
? ?The message headers do not conform to their (always changing) rules
In the above cases, the receiving ISP may arbitrarily mark the message as spam and inform groups.io of that fact.
There are other, too numerous to mention and ever changing, reasons for them doing this.
? ? ? ? ? ? ? ? ? ? ? ? ? ? ?OR
The receiving party doesn't realize that their group is at a new provider, groups.io, and for some reason, marks the message as spam.

? ? In all (and more) of the above cases, groups.io is informed and has two choices. --
Bob Bellizzi

The Corneal Dystrophy Foundation

After our transfer I had one member (out of 150) with a Hotmail account who was also unable to keep this spam-bounce thing from happening. He would receive the first message in a thread but subsequent ones would land in his spam folder. Or so I was told...

We had six other Hotmail subscribers and none of them experienced any problems. I had one of them send him a note telling him how to whitelist the group email address. I also offered several other options.?He ignored us both, and ended up getting a different email address entirely and resubscribing using that. A rather extreme alternative but he seemed pleased with the outcome and that's all that matters.

If you aren't willing to "show the love" enough to actually sit behind him and witness the problem yourself, I suggest you first have him switch to plain-text digest mode. Since these contain no hyperlinks, it seems unlikely that they would bounce. If you can get that to work, switch to full digest and maybe you can probe enough to figure out exactly what his ISP is choking on. That's what I was hoping to do with my guy but he wasn't interested in being a guinea pig.?

Bruce

Thanks to everyone who replied. I am glad that an email is sent to the person to rejoin the group. I have seen several times when a member would report a message as spam and be removed then the next message I got was they rejoined.

Thanks

Joe

Can you let me know how I whitelist an email address? My group seems to have issues with .org addresses.

Rgds/Phil

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开云体育

Hallo Phil

You should ask your email service supplier.
That is where the message came from.
Looks like it is gradwell.net

OK,
Tony


On 15 Mar 2018 at 2:32, Philip van Bergen wrote about :
Subject : Re: [GMF] Reporting Spam Message

This is the message in the user's activity:
554 5.7.1 Mail (id-52092-25173) appears to be unsolicited, please resend with the code
3y5yvaza appended to email subject and ask to have your sender email whitelisted (the code
3y5yvaza changes each 24 hours).
Rgds/Phil
<snip -tm>

Hi Tony,

It's not my email that's the problem, but what you say is interesting, as
the emails that fail are all from the same domain, which is a .org address.

Thanks for that - gives me a good clue where to go now.

Cheers/Phil

Phil,

554 5.7.1 Mail (id-52092-25173) appears to be unsolicited, please
resend with the code 3y5yvaza appended to email subject and ask to
have your sender email whitelisted (the code 3y5yvaza changes each 24
hours).

What Tony said.

Tell the member that they need to learn how to whitelist Groups.io messages, or turn off the extremely aggressive anti-spam method they are using.

The phrase "appears to be unsolicited" suggests to me that his/her email service is rejecting any message that comes from someone not in his/her address book, or someone they've never sent a message to, or some criteria like that. That kind of a mechanism is basically incompatible with being a member of an email list, because on a list you routinely expect to receive unsolicited messages from other members. Unless there's a mechanism to whitelist the list as a whole.

Shal


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The user could also try switching to a plain-text digest. These these tend to be better accepted by spam filters because they contain no hyperlinks.

Bruce