Yessir, he's looking under Admin>Members.
He's sent me a couple of screen shots that seem to show him doing it the right way, and that's why I can't figure it out.
Thanks,
Matt
On Tue, Jan 16, 2018 at 4:13 PM, Duane <txpigeon@...> wrote: Is he looking under Admin > Members?? That would be where he would search.? Anything under Subscription would be for his account.
Duane
|
Is he looking under Admin > Members? That would be where he would search. Anything under Subscription would be for his account.
Duane
|
Yep, it's set to "Moderators and Owners".? Thanks for the idea.
Any other ideas?
Thanks!
On Tue, Jan 16, 2018 at 3:44 PM, Duane <txpigeon@...> wrote: Check under Admin > Settings, in the Privacy area, to make sure you have it set so that Members Visible is set to Moderators and Owners instead of only Owners.
Duane
|
That would be a good idea to bring up on beta@ since it's the official suggestion group, I don't believe it's been suggested before.
Duane
|
I just checked my group's membership list and the two members who are having the problem are both using Yahoo mail, probably a hold over from Yahoo groups. Could there be a setting in Yahoo mail that is causing the problem? Ann
On January 16, 2018 2:46:10 PM CST, Ann <alclubb1967@...> wrote:
They are all on individual emails. I will tell them to check their SPAM folders. But it seems weird that it would just start happening. We haven't added any new members or changed anything. Thanks for the tip.
Ann
?
|
Anita, a member got deleted because it went into her spam. Certain email services require that Groups.io (or any mailing list) cease sending message to a user if that user marks a message from the list as spam. When that happens*, Groups.io unsubscribes the member and sends them an email with a "resume your subscription" link in it. Clicking the link puts the member back into the group. These are older women and not sure they will be able to deal with
this. So the rule is: don't mark group messages as spam, even if you don't like the content. Take your content concerns up with the group admins. *In some cases, I believe AOL was one of them, it was observed that if a group message lands automatically in the spam folder then the user must mark it as "not spam", else if the user deletes it, or lets the service automatically delete it, that will also trigger unsubscription. That's bad behavior on the part of the email service, IMO, but not much Groups.io can do about it. Shal
|
They are all on individual emails. I will tell them to check their SPAM folders. But it seems weird that it would just start happening. We haven't added any new members or changed anything. Thanks for the tip.
Ann On January 16, 2018 2:42:58 PM CST, Shal Farley <shals2nd@...> wrote:
Ann,
They are receiving their messages downloaded to their computers and
may see the last one in a whole thread, but not the original one or
any subsequent ones.
Are they receiving messages individually, or in a digest?
I can't think of any whey they could have that result with individual
messages, unless their email interface is in something like Gmail's
Conversation mode and they don't know it.
If they are receiving individual messages the other "is it plugged in"
thing to check would be their Spam/Junk folder, just in case.
Shal
--
Sent from my Android device with K-9 Mail. Please excuse my brevity.
|
Check under Admin > Settings, in the Privacy area, to make sure you have it set so that Members Visible is set to Moderators and Owners instead of only Owners.
Duane
|
Ann, They are receiving their messages downloaded to their computers and
may see the last one in a whole thread, but not the original one or
any subsequent ones. Are they receiving messages individually, or in a digest? I can't think of any whey they could have that result with individual messages, unless their email interface is in something like Gmail's Conversation mode and they don't know it. If they are receiving individual messages the other "is it plugged in" thing to check would be their Spam/Junk folder, just in case. Shal
|
This has happened to two of my members. Is there a way to turn this feature off?
Ann On January 16, 2018 2:07:43 PM CST, "atinalee@... via Groups.Io" <atinalee@...> wrote:
a member got deleted because it went into her spam. This is not good if this happens. These are older women and not sure they will be able to deal with this.
I really wanted iogroups to work for my group. Not sure it is right for us. Now not sure this member will rejoin.
--
Sent from my Android device with K-9 Mail. Please excuse my brevity.
|
I'm the owner of the 070 Club and 070 Club Contest groups.
I have a moderator, Larry Brown, who is unable to use the SUBSCRIPTION>MEMBERS function to search for members by email address.?
When he goes there, the MEMBERS button/pull down menu only shows PENDING APPROVAL for him. When he clicks the MEMBERS button to get the pull down menu, it's just blank.?
He's logged in and out of groups.io, he's rebooted his machine and cleared the cache/cookies in his browser, yet he's still unable to use this basic function.
As the owner, it works fine for me, but surely this is something a moderator can do...
Any ideas of settings that I may have incorrectly set for him, or any other ideas as to what could be wrong?
Thanks,
Matt King
|
a member got deleted because it went into her spam. This is not good if this happens. These are older women and not sure they will be able to deal with this.
I really wanted iogroups to work for my group. Not sure it is right for us. Now not sure this member will rejoin.
|
Several of my group members are telling me that they are not getting all of the messages.? They are receiving their messages downloaded to their computers and may see the last one in a whole thread, but not the original one or any subsequent ones.? Is anyone else having this problem or is there something they need to check on their settings?? It just started happening in the last day or two.? Before that they were getting all the messages.?
thanks,
Ann
|
Shal thanks. I forgot how I can increase the font when I read it. I will try that. One issue solved.
Thanks
Anita
|
I wish... the pin (or the subject) were a different color so the fact they are pinned posts were more obvious (to new members).
Nancy
|
Re: Problem with Incredimail formatting (was: html)
Frances and Tony I have tried that and it does not work.
?
Thanks for your help. I wish the owners here would help me.
?
Anita |
|
Re: Problem with Incredimail formatting (was: html)
Support may take more then a day :-)
toggle quoted message
Show quoted text
I wrote several
letters yesterday and how I am having problems with my group.
Mainly the html is coming out distorted and is there a way to go
to traditional mail or can you fix this.
If not I can't stay at iogroups for now until this is fixed. I am
not impressed with your support as many of my letters here and
also to Mark are unanswered.
Please help dont want to have another day with this html issue.
Anita
|
Re: European Date Format & 24hr Clock
#calendar
Although I understand the concern expressed, our group would be very much opposed to changing the date format unless it were optional at either the group or individual level (or both). ?We are a US-based group of artists and such a change (if imposed unilaterally) would be very confusing for our members.?
Jean
|
Anita, How do I set my mail coming in to traditional. There is no such setting in Groups.io. The closest thing to that is to choose between "Full Featured" and "Plain" in the digest, but there's no equivalent for individual messages. Shal
|
Re: anybody not getting cc'd back on their messages to support?
J, Toby, that's very odd. I went to that link and there's a place to
"sign in to groups.io" (not "sign into zendesk") - it looks like it's
asking for my groups.io account. No, I think the confusion there is that it is asking you to sign in to the groups.io support area (at zendesk). A little bit as if on Y! or Groups.io you were being asked to sign in to a group name rather than the service as a whole. I don't use Zendesk, so I don't know their setup. Possibly you need a separate sign-in for each support area? Shal
|
Duane
Shal Farley
Anita L
Jean Bennett