On Tue, Dec 12, 2023 at 01:13 AM, Rae B. Creedle wrote:

The web interface. It was a pdf. I have uploaded many pdfs in the past using browse to add a file.

My guess is that your group may have run out of storage space. See?/g/GroupManagersForum/wiki/7137?for details.

I wasn’t including in a message, just uploading a file to Files.?

Sorry...you sent me in the other direction when you said your browser "opened the file instead of attaching it."

Regards,
Bruce

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Check out the groups.io Help Center?and?groups.io Owners Manual

The web interface. It was a pdf. I have uploaded many pdfs in the past using browse to add a file. I wasn’t including in a message, just uploading a file to Files.?

On Mon, Dec 11, 2023 at 03:30 PM, Rae B. Creedle wrote:

I tried uploading a file today, and it opened the file instead of attaching it.?

You cannot drag-and-drop something into the online message editor if it's a file your browser can render (typically this applies to photos and PDF files). You must click on either the "add attachments" or the "add pictures" icon (adjacent to each other on the toolbar).

I have not experienced any problems with the file upload dialog at that point. Are you using the web interface or the app?

Regards,
Bruce

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Check out the groups.io Help Center?and?groups.io Owners Manual

I tried uploading a file today, and it opened the file instead of attaching it.? It happen both when I used Browse, and when I dragged and dropped.? I've never had this issue in the past.? Has anyone else had problems?

On Mon, Dec 11, 2023 at 01:43 PM, Cindy Chick wrote:

I followed the instructions for adding owners to a group, but when the members detail comes up, their email address is replaced with mine.

This appears to be the same problem you had 4 years ago.? The that to happen, so it's most certainly your browser, most likely a plug-in or extension that you've added.

Duane
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Lots of detailed information can be found in the Owners Manual and Members Manual.

On Mon, Dec 11, 2023 at 02:43 PM, Cindy Chick wrote:

I followed the instructions for adding owners to a group, but when the members detail comes up, their email address is replaced with mine.? Why is that?? How can I get around this?? I can add their email back into the email line, but I’m afraid to make edits because I’m concerned the email might be replaced with mine again when I save.

?

I am not sure how their email address is replaced with yours. The instructions say:

?
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Help available from Groups.io help and GMF wiki.

?

I followed the instructions for adding owners to a group, but when the members detail comes up, their email address is replaced with mine.? Why is that?? How can I get around this?? I can add their email back into the email line, but I’m afraid to make edits because I’m concerned the email might be replaced with mine again when I save.

On Mon, Dec 11, 2023 at 12:00 PM, Marina wrote:

The same account replied as "Doris Berg" to our pending member notice. The message text simply was: "bibakalarai111".

When I checked my group Activity, I saw that the account had been banned from Groups.io. It all happened in less than 30 minutes.

The spammers/scammers are beginning to learn.? Normally they don't reply at all, but obviously did in this case.? This type of thing isn't all that unusual, but the system is trying to take care of us.? 30 minutes or less is a pretty good success rate.

Duane
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Lots of detailed information can be found in the Owners Manual and Members Manual.

We had another strange occurrence today.
We received a subscription request from [email redacted]
The notification stated:
They accessed the web from: Windows Chrome 120 - Windscribe Limited: Kent, Washington US (104.129.57.157) VPN: WINDSCRIBE_VPN, Concentration: Port Angeles, Washington US

The same account replied as "Doris Berg" to our pending member notice. The message text simply was: "bibakalarai111".

When I checked my group Activity, I saw that the account had been banned from Groups.io. It all happened in less than 30 minutes.

Has anyone been contacted by the same account?

Marina

On Sun, Dec 10, 2023 at 10:28 PM, Jim Wright wrote:

The transactions appear to complete,? no amount gets recorded on .io and the is no charge shows up on cc bill.

Sounds like a bug of some kind. I would report it to the beta group at .

I suspect Mark (groups.io owner) would be very motivated to fix this one. :)

Regards,
Bruce

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Check out the groups.io Help Center?and?groups.io Owners Manual

On Sun, Dec 10, 2023 at 10:22 PM, Jim Wright wrote:

Works for me but none of the admins or users are able add $ support.

Exactly where does it fail? "It does not work" is kinda hard to troubleshoot.

I do understand that you're not at their computer and may have difficulty describing what they might be seeing. But without that information it's even harder for us.
?
Regards,
Bruce

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Check out the groups.io Help Center?and?groups.io Owners Manual

On Sun, Dec 10, 2023 at 10:17 PM, Jim Wright wrote:

Ok we are attempting to get "sponsorship" so we can go premium.

To sponsor your group, they have to click the corresponding button on your group's home page. Instructions can be found at?/helpcenter/membersmanual/1/sponsoring-groups-to-help-cover-their-hosting?

Regards,
Bruce

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Check out the groups.io Help Center?and?groups.io Owners Manual

On Sun, Dec 10, 2023 at 10:09 PM, I wrote:

Members cannot proactively donate without a request.

I should also mention that only Premium/Enterprise groups can request a donation. If you're on the Basic plan, you can only do Sponsorships. They are not the same thing.

Hope this helps,
Bruce

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Check out the groups.io Help Center?and?groups.io Owners Manual

On Sun, Dec 10, 2023 at 09:51 PM, Jim Wright wrote:

One of my admins (Bob Colyer [email address removed])?tried yet the donation did not show up on .io or on his cc statement.? No other member has been able contribute apparently. I'm finding this very frustrating.

As an owner, you have to REQUEST a donation. See?/helpcenter/ownersmanual/1/taking-donations-and-reviewing-payment-activity/creating-a-donation-request?

Members cannot proactively donate without a request.

Regards,
Bruce

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Check out the groups.io Help Center?and?groups.io Owners Manual

I was able to add a $5 donation no problem.

One of my admins (Bob Colyer [email address removed])?tried yet the donation did not show up on .io or on his cc statement.? No other member has been able contribute apparently. I'm finding this very frustrating.

开云体育

Just to let you know what I figured out on my problem, which was some of the links in the database list were black to my members so they couldn't get into the tables.

?What I found I had done was that under Permissions in the table, I had View Table as Moderators and the Table Owner.

Simple error.? For some reason I thought they could see the window I see when setting up the table but that is not the case.

As a troubleshooting tool, why not add a regular user to the group but be an email of yours?? Then you can have another browser open logged in with the other regular-user account and you can see what regular users see (or don't see).

Cheers,
Christos