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-----Original Message-----
From: [email protected] [mailto:[email protected]] On Behalf Of Shal Farley
Sent: April 15, 2018 04:30 PM
To: [email protected]
Subject: Re: [GMF] Mail Delivery Issue w/ Comcast/Outlook

Pam,

> I suggested he create a new folder and rule to filter those emails
> into his new folder and see if that solves his problem. Apparently he
> has about 100 rules in Outlook. Perhaps one of them is somehow
> contributing.

100 rules?! I once had a few score when I had turned off my ISP's
worthless spam filter and tried to do spam filtering by hand. That was
ages ago and I learned my lesson: bought a third-party Bayesian spam
filter add-in to my email client and that was far more effective.

I don't know about Comcast, but these days even relatively feeble ISP
spam filters tend to be more effective and a heck of a lot easier to
manage than a huge pile of rules. But hey, everyone needs a hobby.

So if that's what he's doing then yeah, I think you're on the right
track. But I would think, in that case, that he'd have already thought
to do a search across his local folders to find where the Groups.io
messages might be ending up, as a first step to figuring out which rule
is at fault. And having found them he would know that the issue was on
his end.

> They are inside his Inbox in his Comcast account. They aren't in a
> spam, etc. folder. They just don't transfer to Outlook for some
> odd reason. He is using POP3 in Outlook to transfer his mail.

People who use POP often configure their client to delete messages from
the server after downloading them. If he's doing that and the Groups.io
messages are "left behind" when the others get downloaded and deleted
then that's something weirder.

Another possibility is that he has a program like Mailwasher standing as
a proxy between Outlook and Comcast. It is a spam filter that is capable
of allowing Outlook to download only selected (non-spam) messages.
Something like Mailwasher might have come with a security suite that
he's using. But again, if he's using something like that he should have
known himself to check it.

Shal


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