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Chris,

From: [email protected] <[email protected]>
...
Cheers,
The Groups.io Team

I see the mixed message there.

Like Duane, I suspect the From names the group admins in part to direct any reply there. It may also be the case that, despite group messages having gone to that member's spam folder, that the group-specific address may be more likely to be delivered to the member's Inbox than a generic groups.io address.

secondly it reads /Because your email service reported to us that you
have marked one or more messages from [email protected]
as spam/ when in fact this was simply not the case;

This may sound weaselly, but that likely is exactly the case. That is, it is what "your email service reported to us" - the fact that certain email services falsely report their own marking as if it were the user's action is the problem. Note in the Wikipedia article "... by which a mailbox provider (MP) forwards the complaints originating from their users ...".

Mark's out for this is "If this was a mistake ..." -- anyone's mistake. Because it is almost certainly the member's mistake some fraction of the time, the cases that get reported here notwithstanding.

That said, your rewrite of "you have marked" with "has been marked" is probably a good way to cover the ambiguity.

Shal


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