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Marina,

I am going to create a private subgroup for moderators of main group.
Should members of main group need to contact moderators, how could
they do?

There will be two ways they could do it.

1) First is by using the primary group's +owner address. That's the approach suggested by Frances. The address would be something like [email protected]

Note that each moderator/owner has an option in their subscription whether to receive all +owner messages, none, or only those from members.

Messages sent by a member to the +owner address are also collected in the member's page (click through that member's row in the Members list). There's a tab on that page for them. Alas, there isn't (as yet) a central list of all messages sent to the +owner address, nor a place that collects replies from the mods/owners. Both have been requested in beta. However there are items in the group's Activity page for these messages.

2) Having created a private subgroup for the moderators provides a second way the members could reach them. If in that subgroup's settings you check the "Allow Non Subscribers to Post" box then primary group members could post messages to the moderator subgroup. The address for that would be something like: [email protected]

Using this second has the advantage of posting the member's message in a place with an archive, and where the moderators can discuss the message by posting in either email or using the subgroup's reply on site.

Is there a way to set up a specific address to be used by all
moderators?

An advantage to (1) is that moderators working on site can reply to the member, and have the reply come from the group's +owner address. So in that sense all the moderators would be using the same address.

In (2) I don't think there's a corresponding way for a moderator to reply to the primary group member and have that come from the moderator subgroup address. Hm... Maybe that should be a feature request in beta.

However the moderator could use the Members list in the primary group to send a message to the member - but it wouldn't be a reply to their post so the moderator would have to manually copy/paste any desired quote.

Shal