Steph,

> In one of my groups I have a member who sent a message with a link in
> it but when she sent it the link was in that message but then another
> message was sent from her account that had the link by itself.

Look in the header of the two messages to see if their Message-ID: field has the same value.

If not, then the two messages were generated separately, and there's nothing Groups.io can do about that.

If they have the same Message-ID then one is a (mangled) copy of the other. And then the question becomes where and why that happened. I would trace the Received: fields to see where they diverged - before receipt by Groups.io or after.

> I looked at my group's settings and there is nothing out of the
> ordinary that is not set right.

I can't imagine how this could be a Groups.io problem. Some questions:

What email service did the member use?
What email interface (webmail, mobile app, PC client)?
Did both messages post to the group Messages section (unmoderated)?
?Or (moderated), did both messages appear in the Pending list?

I have seen messages get duplicated in transit, but usually that results in two identical copies (except for divergent Received fields). I don't think I've heard of a case where the copied message body was so different.

Shal