开云体育

Patty,

Don't understand how I have the cart before the horse, here.

Very simple. You gave as part of your criticism of the FBL mechanism that the people removed weren't spammers, they were members. You said it twice, so I took that to be a serious part of you complaint.

But that is completely backwards. No one said those people sent spam.

We may be wrangling with semantics, here, but the end result (whether
we say the action is telling groups.io the list member doesn't want
the message, or, the list member is marked as a spammer, whatever),
the list member in the end is ruthlessly unsubscribed.

The semantics are important though. To figure out how to improve the situation we really need to understand what is actually happening and why.

Nope, not at all. Especially if an auto notice is sent to a an
unsuspended list member that they were restored by their list mod, and
their suspension was due to marking a Groups.io list message as spam.
... and you serve up some list member education.

Ok, but your thesis is that many times the members don't receive (or don't notice) the resume notice. How does Groups.io "serve up" some list member education without it also ending up in spam?

There probably is no single answer to that. A banner on the web pages (such as is done for members on Bounce status) will help some, but many others never visit the site. One of the advantages of moderator intervention is that they often are in the best position to contact the member by an alternate channel.

I hate to say this, but is applies: NOT MY JOB. This is Mark's job.

That's fine, but this (GMF) isn't my job either. We volunteer to help each other out, and to help improve the product, hoping for the day that it is profitable enough for Mark to hire employee #2, #3, #4, ...

Until then we have primarily the resources of each other to work with, just as our group members have us.

And, of course, it's going to go there, as they've just told their
email program and/or ISP that messages from Groups.io are spam. That
has been my experience.

Well, it is true I can't say whether my member's notice went to his spam folder or not. My only evidence is that he found and used it.

I don't think this has anything to do directly with the age of the
list member, but more to do with how email programs/ISP's respond to
this action. Some are Johnny on the spot to blacklist Groups.io,
others not so much.

I agree, it is primarily an artifact of the email service's policies. Which is why my "impertinent" response is to tell people to pick a service that works better with email lists.

It is interesting, but probably not strange, that it is for the most part the same email services who cause this problem that also muck up deliverability of list messages by marking them for rejection with DMARC.

Lastly, thanks for letting me vent.

Not a problem. I'm sure your thoughts are mirrored by many others who haven't taken the time to write about it.
Shal



--
Help: /static/help
More Help: /g/GroupManagersForum/wiki
Even More Help: Search button at the top of Messages list