I believe one source of information done well by Professionals (with non-computer savvy language help) is more efficient and likely to be more effective than 1000s of efforts of inconsistent quality.
Exactly how is a good question...
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On Sep 28, 2018, at 10:26 AM, Dotty Bell <quiltsallday@...> wrote:
On Thu, Sep 27, 2018 at 11:24 PM, Michael Pavan wrote:
The responsibility to educate individual email List users should not be on individual groups owner, who will not all do so (if at all) in a clear and rational way.
I disagree. The group owner knows his/her members and how best to effectively help them individually if necessary. That's one of the responsibilities we assume when agreeing to own or moderate a group. If you don't want the job, don't take it. Sorry, don't want to sound abrupt, but that's my feeling.
Groups.io could send a monthly (probably more frequent) Special Notices asking users for their help
Again, why should this be done by Groups.io? I am strongly opposed to any repeated messages of instruction for an issue that affects only a relatively few subscribers. Repeated messages tend to be ignored anyway. Yes, I understand with a large group the number affected may seem large, but for the majority it is not an issue. If an individual owner wants to send reminders, they can do that at their group level. Again, take responsibility for your own group. But don't force the issues of a few on all.
Groups.io should be sure to explain WHY and HOW (in non-computer savvy language), not just refer what seems to many to be a cryptic Wiki. Pictures and/or videos might be useful.
The non-technical explanation you suggest could be referenced in the "unsubscribe notification" sent to both the member and the owner. That would help both the member and any owner not yet "educated" on the issue, and would give them a common reference when resolving the problem. That would be my preferred method of dealing with this.
Just my two cents :)
Dotty
Michael Pavan